Claims and Complaints Assistant Specialist

SunExpress

We are looking for Claims And Complaints Assistant Specialist / Specialist and a good team member, who will work in SunExpress Antalya Headquarter.

Qualifications:

• High School Diploma or similar
• Minimum 5 years of experience with Claims & Complaints industry related work
• Technical knowledge as well as excellent knowledge of SunExpress products
• Excellent knowledge of PSS, Netline, CAC softwares
• Excellent command of German written and spoken; native according to country; good command of English written and spoken
• Ability to use computer, e.g. MS Office Applications

Responsibilities:

• Approving processed responses to customer feedback by the service provider with an eye to ensuring fast processing within the Service Level Agreement
• Ensuring optimum customer service and supporting the service provider in resolving customer's issues and inquiries
• Supervising quality control of the service providers in line with contractual KPIs

As one of the leading leisure airline, SunExpress, an Equal Opportunity Employer, welcomes all applicants independent of individual differences. We believe that having a diversified talent is our biggest strength. All decisions about our current and potential talent are based solely criteria that nothing to do with an applicant's personal attributes that are irrelevant to job performance; at SunExpress we only focus on competency, know-how, skills, and experience.