Fraud and Chargeback Specialist

SunExpress Güneş Ekspres Havacılık A.Ş.

We are looking for an experienced Fraud and Chargeback Specialist and a good team member, who will work inSunExpress Antalya Headquarter

Our requirements for this position;

• Bachelor degree in related fields ( Business Administration, Economics, Finance).
• At least 3-years working experience in ticket sales offices, Airline, Travel agencies/Tour Operator’s finance/accounting departments, preferably in the units who manages prevention/detection of card fraud and chargeback flows according to Visa and Master Card rules.
• Good knowledge of MS Office.
• SAP FI experience is an asset.
• Good level of English, German would be an advantage.
• Analytical thinking and problem-solving abilities.
• Locates or willing to locate in Antalya.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and strong daily follow up skills.
• Ability to work under time pressure and with strict deadlines.
• Result oriented, good team player and well organized.
• Experience on using virtual POS merchant interfaces (reporting, refund and void actions etc).
• Comfortable with analysing and synthesizing large data sets and also require the ability to work independently.
• No obligation of military service for male candidates.

Fraud and Chargeback Specialist will be;

• Responsible for the prevention and detection of potential fraud across all payment channels
• Monitor online payments fraud alerts daily and take necessary actions to protect customers and banks
• Identify fraud patterns through the monitoring of high-risks
• Contact with customers for potential fraud cases and chargeback looses.
• Contribute to the creation of fraud rules by providing analytical data to support decisions
• Verify activities through outbound calls and/or send “Potential Fraud Alert” e-mails to customers
• Responsible for following and reconciling the chargeback cases
• Refund the transactions via POS
• Manage the customer master data on SAP

As a leading leisure airline, SunExpress, an Equal Opportunity Employer, welcomes all applicants independent of individual differences. We believe that having a diversified talent is our biggest strength. All decisions about our current and potential talent are based solely criteria that nothing to do with an applicant's personal attributes that are irrelevant to job performance; at SunExpresswe only focus on competency, know-how, skills, and experience.