Guest Experience Supervisor

SUNSET HOSPİTALİTY OTELCİLİK TURİZM VE TİCARET ANONİM ŞİRKETİ

Sunset Hospitality Group has become a leading hospitality management group with a global presence across 16 countries with over 31 brands. METT Social Living is a refined, elegant and laid-back collection of lifestyle hotels & resorts dotted around unique locations. With a discreet service style without frills or fuss along with social dining and lifestyle entertainment at the heart of the experience, the brand is conceived for the traveller of today looking for an ideal place to celebrate life.

Now, we are hiring Butlers to join us in Bodrum.

Modern minimalism and easy living

METT is a refined, elegant and laid-back collection of lifestyle hotels & resorts dotted around unique locations. With a discreet service style without frills or fuss along with social dining and lifestyle entertainment at the heart of the experience, the brand is conceived for the traveler of today looking for an ideal place to celebrate life. Now, we are looking for a Guest Experience Supervisor who must have;

Core Activities

• To assist Guest Experience Ambassador in the operations.
  
• To check the room blockage of the guests on Arrival and to fulfil the special guest requests.
• To ensure the order of the documents in Shift.
• To check whether the registration cards are entered completely or not.
• Immediately informing/informing the issues that he cannot solve.
• Checking the reservations of VIP guests and the set-up preparations of their rooms, meeting the guests at the desk and dealing with their requests.
• To examine and resolve problems faced by guest relations personnel,
• To educate employees about guest relations,
• Maps, directions, restaurant brochures, shopping guide etc. must be available at the desk
  
• Helping guests if they have special requests (room decoration, restaurant reservation, etc.)

Competencies

• University degree from a related school
• At least 3 years experience as a Guest Experience Supervisor
• Excellent command of spoken and written English
• Experienced in MS Office programs
• Highly motivated and solution oriented
• Good listener, calm, empathic
• Negotiator, punctual, patient.