Guest Relations Manager

Swissotel Çeşme Resort & SPA

GENERAL CHARACTERISTICS

Minimum 5 years of experience in similar positions in international hotels,

University graduate.

Good command of written and spoken English and German,

Effective communication skills that emphasize guest satisfaction and maintain the sustainability of high service quality.

Very familiar with Opera Hotel management systems and Office programs

Installing and managing the CRM System.

Having effective written and verbal communication skills,

Able to use all communication materials effectively and has problem-solving skills.

Presentable and with proper diction,

Smiling

Dynamic

JOB DESCRIPTION

Ensuring that the requests/problems of the guests are resolved immediately with the relevant departments in line with the Quality Policy determined within the hotel.

Providing feedback to guests, keeping track of guest survey results and up-to-date scores and comments on facility commenting sites.

Setting up and managing the check-in system in the room and lobby.

Working in coordination with the Front Office Department to get to know the guests and be in close contact with other department managers to solve problems.

Analyzing and proactively resolving guest requests and complaints through CRM.

Determining the training needs of department employees and plan

Hotel Overview

Swissotel Cesme Resort & Spa  located İzmir, Çeşme offers 248 rooms and 104 Residences as well as, All Day Dining Restaurant (900sqm, +open terrace 415m2), Lobby Lounge (835sqm), Speciality Restaurant w Bar (300sqm), Fitness (575sqm), Spa (3500sqm), Swimming Pool (715sqm), Kids Pool (69sqm), Pool Bar and Kis’Club. The hotel can also host professional events in the 9 Meeting rooms, Ballroom (680sqm), Pre-Function Room (350sqm).