Butler

Swissôtel The Bosphorus, Istanbul

To consistently provide thoughtful, caring and sincere service.

To identify and anticipate Guests’ needs and ensure personalized service is provided

To provide Food and Beverage Services as required

To assist with any plans or arrangements the guest intends to make during their stay

To ensure that all requests from Guests are made possible and are followed up on

To fully understand  and have knowledge of all in suite services, technology, amenities, functions & systems

Ensure repeat guests are met and greeted on a daily basis and profiles are updated

Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests

Respect guest privacy and do not discuss guests’ private information with colleagues

Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same

Provide third service to guests by ensuring rooms are tidied up after guests leave rooms

Provide prompt laundry service and shoe shine service, ensuring special preferences of guests are met

Demonstrate discretion and courtesy when entering into the private space of guests

To assist guests regarding hotel facilities in an informative and helpful way

To follow department policies, procedures and service standards

To follow all safety policies  

Other duties as assigned

İŞ TANIMI

Previous customer related experience an asset

Must possess a professional presentation

Must possess outstanding guest services skills and sophisticated verbal and communication skills

Computer literate in Microsoft Window applications an asset

Fluency in English, Arabic speaking preferably

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively with fellow colleagues as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times