QUALIFICATIONS AND JOB DESCRIPTION
We’re looking for an IT help desk specialist to provide internal support for employees. Candidates should have a mix of technical and customer service skills and be passionate about technology and helping people.
The appropriate candidates should provide helpdesk support for corporate applications, technology services and IT assets. He/She will be working for the Facility of TB Sewtech Turkey in Düzce.
IT Helpdesk Specialist will work as a Central Function. He/She will be responsible of managing Helpdesk activities;
· Acting as a single point of contact on behalf of the Company for IT related technical issues
· Supporting Manufacturing Systems I.T. related incidents and problems.
· Evaluate, prioritize and respond to incidents and service requests in a timely manner to assist users for experiencing problems with hardware, software, networking and other computer-related technologies
· Log and track requests using IT costumer service software (TB Helpdesk); maintain history and related problem documentation
· Dispatching the incidents and service requests to the right person in IT team.
· Keep up-to-date on all Service Desk/ Helpdesk processes and troubleshooting procedures
· Keep informed costumers as well as management on the status of current resolution efforts
· Creating monthly service level reports to IT Department Asistant Manager.
· BS Degree in a technical related field
· Having knowledge on Microsoft Windows OS, MS Office, Microsoft Windows Server OS and Active Directory on fundamental level
· Having knowledge on TCP/IP and client connectivity on fundamental level
· Strong customer service and troubleshooting skills
· Ability to support End-User devices
· Ability to communicate technical information, both verbal and written, to a wide range of end-users
· Good command of spoken and written English is mandatory. (Interviews will perform in English)
· Understanding of business applications is a plus
· 1-2 years of experience working in an international environment is a plus
- Driving license with experience
- Male candidates must have Completed military service