Application Support Executive

TEKNASYON YAZILIM SANAYİ VE TİCARET A.Ş.

One of the fastest-growing IT companies in Turkey, Teknasyon Yazılım is a leading mobile application development company and infrastructure provider in Turkey. Teknasyon Yazılım that has achieved countless successes since its founding in 2013 takes firm steps forward to become a world brand by reaching more than 80 million people in more than 157 countries -from Brazil to Italy, from Spain to India- in 49 different languages through Apple Store and Google Play Store.

We are looking for a creative Application Support Executive to join our innovative team.

• Graduated from a related field,
• At least three years of experience in a similar position,
• Very good command of MS Office applications,
• Excellent command of English,
• Experienced in written communication with customers,
• Skilled in customer management in social media,
• Experienced in customer complaint management,
• Experienced in reporting process,
• Strong analytical skills,
• Team player; excellent communication and negotiation skills,
• For male candidates no military obligation or postponed at least for two years,
• Istanbul resident or can reside in Istanbul,

Job description:

• Meet customer needs that come in through CRM via various channels,
• Prepare weekly and monthly demand analysis,
• Ability to manage user experience process for various products,