Helpdesk Team Manager

Teleperformance Türkiye

Teleperformance which is the worldwide leader in outsourced omnichannel customer experience management, connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

We are a team of 380,000 passionate people working in 450 sites providing outstanding customer experience from 83 countries in 265+ different languages and dialects.

Teleperformance Turkey is looking for a "Helpdesk Team Manager " at Istanbul Flatofis.

• Bachelor's Degree
• Good command of spoken and written English language, preferably German
• Min. 2 years of experience in a field of Helpdesk Management
• Management and configuration experience in client operating systems
• Knowledge of basic network (WAN, LAN) and Windows servers
• Advanced management and organizational skills
• Strong communication and leadership skills
• Able to manage time and priority
• To have a good problem solving skills
• To have no restrictions to travel

Job Description

• Solving Help Desk requests according to SLAs
• Provide performance and service level reporting
• Contributing to development, planning and production of new systems
• Leading Help Desk projects
• Provide trainings for the development of the Help Desk team
• Ensuring control of hardware and software inventories

OPPORTUNITIES OFFERED BY TELEPERFORMANCE TO EMPLOYEES

We provide professional development and career planning by supporting our colleagues, who join our organisation with TOPS and BEST, which are structured development programs that we successfully implement worldwide.