Learning and Development Specialist

TELUS International

When it comes to rhetoric and knowledge transfer, nobody can fool you so quickly? If you can develop good concepts for what you want to convey and enjoy further training for your colleagues, then we have the ideal job for you!

For our location in Izmir we are currently looking for a Learning&Development Specialist.

Overview of tasks:

• Organize and conduct Learning & Development programs in İzmir
• Support the administration and delivery of our Learning@TI programs for all managerial position
• Meet with Managers and Supervisors to ascertain development needs and provide relevant learning solutions to address them
• Work closely with the Snr L&D Manager and other members of the L&D Team to assist in the implementation of global L&D programs and local initiatives
• Communicate and market new Learning & Development initiatives provided by the TI Global Learning Excellence organization
• Deliver and customize Learning & Development programs focusing on critical soft skills (LearnINs)
• Design eLearning programs in the organization’s learning management system (LMS)
• Establish and maintain meaningful, collaborative relationships with peers and colleagues within the broader Global Learning Excellence organization

We are looking for:

• Minimum 2 years of previous experience in L&D/ Training/ Education
• Train the Trainer course or other equivalent in the field of learning/training would be a plus
• Previous BPO industry experience would be a plus
• Good understanding of the L&D industry and trends, learning technologies & associated tools
• Experience in designing and delivering human skills training, in either classroom or virtual delivery mode
• Excellent presentation skills with the ability to engage and build rapport with the audience
• Fluent oral & written English language skills
• Experience with coaching and facilitation skills
• Ability to measure training results and overall impact of learning
• Be self-motivated and passionate about personal development, learning & growth
• People driven, with a strong motivation to support and develop others
• Ability to solve problems and to work with minimal oversight, work as part of highly collaborative regional team
• Ability to multitask and to manage/prioritize own time

What we offer:

• Career growing fast-paced recruitment process, which can help to sharpen your skills
• Working environment at international standards
• Working in a well-built and multicultural team, with flat hierarchies and a first-name workplace culture
• Stable job and career development opportunities
• Attractive salary and additional incentives such as Private Health Insurance
• Special benefits for our team members
• Continuous support and learning

About us: TELUS International Turkey is a leading customer experience and digital solutions provider with over 1,600 team members in Izmir and Istanbul. We design, build and deliver next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. We have almost 62,000 team members across 25+ countries, providing customer service at its best in more than 50 languages for international and well-known partners. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.