Learning Services Specialist

TELUS International

Are you ready to take the next step in your career?

If your answer is “YES” – join the leader of the CX (Customer Experience) sector TELUS International Türkiye!

Now we are looking for a Learning Services Specialist who has the following criteria and will add strength to our team.

Job Description

• Creating content for trainings and provide training to new team members
• Creating and delivering trainings based on identified areas of opportunity
• Creating and delivering refresher training to the teams on an ongoing basis
• Complying with the team KPIs and keeping client communication with excellent feedback from internal and external stakeholders.
• Visiting the respective office on demand where there is a business need.
• Quality Monitoring and follow up coach for agents when needed
• Providing reports on trainings and additional tasks

Requirements

• Excellent communication and facilitation skills in English and intermediate level of German
• Enthusiasm and joy in training and motivating new and current employees
• Proficiency in adult education or initial experience as a trainer preferable
• Structured, organized and responsible working approach
• Flexibility to keep up with the project speed and openness to new requirements
• Comfortable with MS office applications – Outlook, PowerPoint and Excel in particular 

Our Advantages

• Competitive salary package
• Performance and tenure bonuses
• Private health insurance and meal card
• Shuttle/road fee for office work
• Stable job and career development opportunities
• Dynamic and supportive team
• Flat hierarchical work order in an international structure
• Referral bonuses

About Us: TELUS International Türkiye is a leading customer experience and digital solutions provider with over 2,000 team members in Izmir and Istanbul. We design, build and deliver next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. TELUS International has almost 70,000 team members across 28+ countries, providing customer service at its best in more than 50 languages for 600+ international and well-known partners. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, banking, financial services and insurance, healthcare, and travel and hospitality.