Psychologist - Psychological Counsellor

TELUS International

QUALIFICATIONS AND JOB DESCRIPTION

Our people are at the heart of our culture!

Join a company that appreciates your energy, drive and enthusiasm just as much as your skills!

Career first, company second!

The majority of our directors and managers started their careers as agents or junior positions. And yes, we offer competitive salaries and benefits. But even better – it’s our caring culture that defines who we are and why you’ll want to become part of our family.

Be part of something great!

How would you like to take a long journey with us in the Wellness Department for TELUS International, a global Customer Service Management Company?

Now we are looking for a Psychologist who has the following criteria and will add strength to our team.

Responsibilities:

• Support our employees individually during daily business to reduce stress
• Offer psycho-educational group sessions on stress prevention and improving resilience for new hire training groups and employees
• Counsel and support employees in regards to trauma, stress management and conflict resolution
• Plan, create and execute team building activities to improve team cohesion and provide balance from day to day work related stress
• Support the HR department by assessing and advising regarding applicants mental suitability

Position Requirements:

• Degree in Psychology
• Experience in conducting suitability diagnostics
• Experience in working with PTSD/STSD
• Proficiency in conflict and crisis management
• Very good knowledge of spoken and written English
• Excellent communication skills and capacity for teamwork
• Reliability, independent work and high level of motivation
• Experience in reporting tools like Excel

What we offer:

• Working environment at international standards
• Working in a well-built and multicultural team, with flat hierarchies and a first-name workplace culture
• Stable job and career development opportunities
• Attractive salary and additional incentives such as Private Health Insurance
• Special benefits for our team members
• Continuous support and learning
• Work-life balance
• Employee recognition programs

About us: TELUS International Turkey is a leading customer experience and digital solutions provider with over 2.000 team members in Izmir and Istanbul. We design, build and deliver next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. We have almost 70,000 team members across 28+ countries, providing customer service at its best in more than 50 languages for international and well-known partners. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.