Support Representative

TM MARKETING DANIŞMANLIK LİMİTED ŞİRKETİ

SUPPORT

Responsibilities

Customer Service Responsibilities list:

•          Manage large amounts of incoming phone calls
•          Identify and assess customers’ needs to achieve satisfaction
•          Build sustainable relationships and trust with customer accounts through open and interactive communication
•          Provide accurate, valid and complete information by using the right methods/tools
•          Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
•          Keep records of customer interactions, process customer accounts and file documents
•          Follow communication procedures, guidelines and policies
•          Take the extra mile to engage customers

•          Proven customer support experience or experience as a Client Service Representative
•          Strong phone contact handling skills and active listening
•          Familiarity with CRM systems and practices
•          Customer orientation and ability to adapt/respond to different types of characters
•          Excellent communication and presentation skills
•          Ability to multi-task, prioritize, and manage time effectively
•          Minimum high school diploma
•          There are day(10-19) and night(17-02) shifts