Customer Relations Specialist

TMOB BİLİŞİM YAZILIM TEKNOLOJİ SİSTEMLERİ A.Ş.

GENERAL REQUIREMENTS

• Able to produce solutions focused on customers, teamwork and individual work
• Open to learning and innovator approaches
• Highly motivated and be sensitive about time management
• Decent diction
• Able to effective verbal and written communication
• Advanced level of English
• Experienced with sales and customer relationship management in software/informatics field
• CRM knowledge

JOB DESCRIPTION

• Tracking and finalizing incoming calls and emails from customers
• Supporting the Sales Department
• Providing information about products and complaint status to customers by phone or mail
• Informing customers about order processes and questions towards products
• Providing customer satisfaction and quality service with positive and friendly approach