Quality Engineer (Customer Relations)

Torun Metal A.Ş.

QUALIFICATIONS:

• Bachelor's degree in engineering,
• Minimum 2 years of professional experience preferably in related field, 
• Knowledge about ISO 9001, root cause analysis, FMEA and 8D management are assets, 
• Excellent command of written and spoken English (German is a plus),  
• Analytical thinking, enthusiastic, self-motivated and energetic, 
• Time oriented and good at prioritizing the work Clear, professional and diplomatic in communication, 
• Passionate for self-improvement and experiment with different ways of working, 
• Distinguishable when working on a team, 
• No restriction to travel in and abroad (B Class driving license is required), 
• No military obligation for male candidates, 
• Living in Gebze, Kocaeli or Anatolian side of Istanbul. 

JOB DESCRIPTION:

• Leading the customer claim management process and make necessary analysis to prevent the re-occurrence,
• Travelling to foreign countries and visit customers for quality activities, 
• Closely working with production teams to maintain product quality by enforcing quality assurance policies and procedures and implementing new approaches, 
• Auditing and evaluating the process like a customer, following up necessary actions,    
• Regularly, monitoring customer satisfaction metrics,  
• Organizing and managing all the activities related to the non-quality cost reduction program Involving in project management activities.