QUALIFICATIONS AND JOB DESCRIPTION
Operating in more than 130 countries, TOTAL is one of the major world-class energy companies. TOTAL is looking for a team member for the following position:
- Bachelors Degree in preferably IT Engineering or Electrics/Electronics Engineering
- Minimum 5 Years of experience in the related field
- Fluent English
- No military obligation for male candidates
- Residence in İstanbul
- Ability to evaluate and assess computer systems and hardware/software proposals for technical merit, cost effectiveness and business application
- Knowledge of business practices, procedures, organizational structure, workflow and operating procedures
- Skill in the utilization of organizational management principles, methods, and techniques
- Experienced with budget preparation and management
- Enthusiasm of keeping up with current technological developments & trends
JOB DESCRIPTION
The selected candidate will be reporting to the IT & Business Solutions Manager.
- Providing the 1st level and VIP (executive level) support for all users
- Performing the 2nd level support for further troubleshooting, escalating to global teams and service providers, chasing IT tickets & requests
- Conducting the 3rd level support for the critical IT systems and infrastructure, staying on call for 7/24 basis
- Responsible of software & hardware tools, managing the whole inventory, preparing IT equipment and installations (laptop, printer, iPhone), maintaining office IT peripherals (PABX, CCTV, Door Access etc.)
- Scheduling, controlling and directing of resources, funding and facilities for IT projects
- Managing the whole IT Systems and Infrastructure; Servers, Telecom and WAN-LAN Connectivity, Security Appliances; daily monitoring and checking the critical routine jobs (backups, utilization levels and etc)
- Providing and hosting platforms to the local in-house applications for the business & sales activities, giving connection support to local Distributors ERP (Navision) system
- Change Management on critical systems along with regional teams and/or vendors
- Implementing the Disaster Recovery Plans for IT and actively contributing Business Continuity Planning
- Managing not only the security of IT systems (Firewalls and policies); administrating host and client access, file permissions, end-user accounts
- Governing and executing the ISO27001 Information Security Management System Certification and continuous improvement
- Implementing and management of IT projects by evaluation of technical and business requirements
- Budget Management of the whole IT OPEX and CAPEX, forecasting long term planning with respect to growth analysis and capacity planning