Technical Support Engineer

TotalEnergies Turkey Pazarlama A.Ş.

TotalEnergies is a global energy company that produces and sells oil, biofuels, natural gas, green gases, renewable energies and electricity. More than 105.000 employees work to provide energy that is more accessible, cleaner and accessible to as many people as possible. Operating over 130 countries, TotalEnergies puts all dimensions of sustainable development at the center of its projects and activities in order to contribute to the well-being of people. TotalEnergies is looking for a team member for the following position:

• Contribute to product committees; range and volume analysis, new product launches, international and OEM requirements. Exchange information on technological developments and global lubricants trends
• Assist product localization process between global product engineering team and TTP plant in response to localizing formulations and local pilot results
• Preparation of technical data sheets, material safety data sheets, product info bulletins and sales handbooks 
• Provide effective, rapid and result oriented technical support for sales team to contribute to the sales volume, product upgrade and sustain maximum customer satisfaction including after sales
• Follow-up, finalise and report customer requests / complaints about technical topics
• ANAC used oil analysis system management, equipment entries, interpretation, diagnosis and customer reporting for direct and indirect sales channels
• Regular visits of prospect and existing customers to gather insights, competitive information, solve technical issues, upgrade to higher margin products
• Preparation of related technical training materials and performing assigned trainings for TotalEnergies sales teams, distributors' sales teams and key accounts to enhance technical capabilities of all stakeholders
• Support marketing team in new product launches, events and key projects

Qualifications:

• University degree (Chemical or Mechanical Engineering)
• MS Office applications (Advanced Microsoft Word, Excel, Power Point)
• Fluent English
• Minimum 3 years of technical background and experience (preferable in lubricant)
• Driving license
• Dynamic , self-motivated, communication and problem solving skills, big picture perspective, accountability and commitment