Forwarding Operations Assistant Specialist

Yıldırım Holding

• Bachelor's Degree from a reputable university
• Minimum 1 year operations and/or customer service experience in forwarding business, 
• Written and oral fluency in English is a must, (Spanish knowledge as a second language will be an asset)
• Quality and result oriented with a strong attention to detail,
• Able to work independently, flexibly in a rapidly changing multi-cultural environment with a positive attitude toward change and new opportunities,
• Strong interpersonal and communication skills and ability to build cross-functional relationships,
• Able to handle multiple priorities and to meet strict deadlines,
• Excellent planning and organization skills,
• Able to travel both locally and internationally when required,
• Reside in European side of Istanbul is preferred,
• Completed military service requirement (for male candidates only),

İŞ TANIMI

• Perform the procedures relating to forwarding operations, namely the bookings received by sales in order to ensure compliance with the conditions of service agreed with the various parties, under a responsible supervision.
• Document the different forwarding operations,noting the conditions of service, organizing the related contracts and collecting all relevant administrative and commercial information in order to ensure the collection of all the data of the operation, under a responsible supervision.
• Support the sales activity, making contacts with agents/clients and launching enquiries to the market in order to timely respond to requests from the commercial area, under a responsible supervision.
• Taking the administrative steps inherent to documentation and operational procedures,carrying out the control and delivery of documentation, including customs documentation, and providing clarification and information to customersandcarriers, to ensure that the commitments made to customers and partners are met and comply with the legal requirements.
• Receive customer complaints and act according to the established procedure.
• Check, issue and dispatch documents relating to freight forwarding services provided in order to ensure compliance with applicable legal requirements, under a responsible supervision.
• Ensure the filing of all documentation issued, to ensure the accurate documentation of the processes and a timely access to the information, whenever requested and incompliance with legal requirements.