Nasıl hesaplanır?
Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

Uygunluğunu nasıl hesapladık?
Son iş deneyimin, geçmiş deneyimlerin ve toplam deneyimin uygunluk puanını etkileyen kriterler arasındadır.
Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

Uygunluğunu nasıl hesapladık?
Mesleki Yeterlilikler
Şirketlerin ilanda belirlediği kriterlerle özgeçmişindeki bilgilerin ne kadar uyumlu olduğu içerik karşılaştırılmasıyla bulunur.
Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

Uygunluğunu nasıl hesapladık?
Diğer Bilgiler


Join us and be a part of this exciting opportunity!

Our purpose is to create the most positive impact in our country and ecosystem by enabling commerce, empowered by technology! We are a Tech company - Technology is the driver, ecommerce is the outcome.

Founded in 2010, we are the largest and fastest growing mobile commerce company in Turkey and the MENA region, the largest internet employer in Turkey with a team of ca. 2000 people. In 2018, we have announced an investment and strategic partnership with Alibaba Group which also is the largest internet sector investment in Turkey to date.

Our culture is at the core of everything we do. Focused on results, keeping our customers first, we always work for better and always test, iterate and improve. We learn from our mistakes, direct and open feedback is at the core of our culture.

We are scaling fast and profitably, expanding into international markets. If you want to learn, grow and deliver, if you are results-oriented, love teamwork, appreciate open communication, learning and iteration, and making decisions with data, Come, join our tribe!

Operations Team is the center of operations at Trendyol! The team manage end-to-end operation activities and development processes in the competitive marketplace. These are five main disciplines within Operations Team: Warehouse Management, Delivery, Supply Chain, Operational Excellence and Warehouse Projects & Optimization. In the end, we are all working towards the same goal: to create an excellent experience for our customers at Trendyol.


  • Bachelor’s degree from reputable universities (engineering, business administration, economy etc.). Masters degree is a plus
  • Minimum 4+ years of experience. E-commerce experience is a plus
  • Minimum 2+ years of team leadership
  • Preferably experienced in customer/partner experience, CRM journeys, process development
  • Customer-driven and analytical mindset with a desire and ability to identify and resolve seller problems
  • Exceptional communication, persuasion and team working skills
  • Proactive and results oriented approach
  • Open minded, innovative conceptual thinking ability
  • Excellent verbal, written and presentation skills in English
  • Experienced in "agile" working environment and project and familiar with project iteration culture
  • Able to work within a dynamic and fast-paced environment
  • No military obligation for male candidates


  • Collaborate with delivery partners in order to ensure high-level customer/seller satisfaction
  • Prepare performance analyses periodically, share these with all partners and work together with them to create and follow-up action lists
  • Continuously reduce pain areas for the customers/sellers, through working closely
  • Engage with projects, to provide insights into customer/seller needs and requirements, to improve quality of experience and journey
  • Interpret and synthesize customer/seller feedbacks from various sources (surveys, operational data, contact center data, social media, organizations and research
  • Regular measurement of customer/seller engagement KPI's and making necessary arrangements by detecting improvement areas
  • Follow e-commerce & marketplace environment best practices, develop projects that will improve customer/seller engagement and follow up the actions to be taken by other teams with delivery partners/cargo companies and related departments


  • Take responsibility from day one, improve your skills and learn continously.
  • We have open communication, team work and promote servant leadership.
  • We value talent, not titles!Chance to shape future of e-commerce with us and experience agility at its best!
  • Working in an engaging workplace and being part of our cross-functional, diversified and dynamic team.
  • Don't forget to have fun while we work, we work hard play hard, open office and happy hours :)



Firma Sektörü:


Çalışma Şekli:

Haftaiçi 08.30 - 18.00

Sosyal / Yan Haklar:

Özel Sağlık Sigortası