Trendyol Express Customer Experience Professional

Trendyol Group

Ready to get to know us?

We were founded in 2010 with a dynamic and agile start-up spirit. Since then we have grown into a decacorn with a valuation of over $16.5 billion, backed by Alibaba, General Atlantic, Softbank, Princeville Capital and several sovereign wealth funds. Operating with that same energy from the first day, we believe we will achieve our targets and grow even more together!

May the tech be with us.

From day one, we believed that technology is the driver; e-commerce is the outcome. Thanks to our dedicated team, we are now one of the top 5 e-commerce companies in EMEA and one of the fastest-growing e-commerce companies in the world! Now we’re a team in our thousands, currently delivering more than 1.5 million packages every day to 27 countries. We offer our 30 million customers a flawless shopping experience.

Can’t stop, won’t stop!

Dreaming big is in our DNA: Gearing up to be the leading global e-commerce platform. As a young and dynamic company, we are constantly growing with Trendyol Tech, one of the leading R&D centers; Trendyol Express, the fastest growing delivery network; Dolap, the largest second-hand goods platform, and Trendyol Go, our instant food and grocery delivery service. And we’re not finished yet!

A vision focused on positive impact.

Digitalizing traders and SMEs, helping businesses grow, aiming for more women’s participation in the economy; we constantly strive to have a sustainable and positive impact on our customers, business partners and society.

All team members are equal.

We believe in the power of an inclusive workplace. Our platform is for everyone, and so is our workplace. Each and every one of us contributes to the vibrant culture of Trendyol. The more voices we have represented and amplified in our business, the more we all thrive, contribute, and shape the future together.

About the Team

Customer-oriented, new generation delivery platform Trendyol Express functions to make a difference by combining the latest technology with a flexible delivery operation infrastructure. If you want to work in an environment where operations, e-commerce, and technology are combined, let's be a part of our team, come join us and shape your future!

We are all working with the same purpose: To create a positive impact in our ecosystem by enabling commerce through technology.

What will keep you super-motivated here?

• Opportunity to take responsibility from day one, develop your skills and satisfy your hunger for learning every day from a talented, international, and diverse team
• Open communication and unique company culture of flexibility and start-up spirit
• Enjoying agile practices to accelerate big and complex challenges to shape the future of e- commerce while encouraging mistakes to continuously grow and develop as a team
• Creative, diverse, and focused teams committed to learning and problem-solving through collaboration
• Learn and develop through our extensive Trendyol training platform
• Support from a global team of experts, mentoring and professional development opportunities
• Strong focus on talent, not titles!
• Connecting with your teammates socially regardless of physical distances via events, team gatherings, and social activities
• Competitive employee benefits such as Trendyol shopping discount, centrally and international located offices and great tech equipment
• Good blend of flexibility and team bonding such as a hybrid working model and two months working from abroad approach

Your Main Responsibilities

• Track and solve problematic cases in delivery processes for Trendyol customers
• To develop projects that will improve the customer experience and follow up the actions to be taken by the other teams
• To accompany operational excellence projects, on behalf of the delivery customer experience team
• Analyze reports and figures of delivery partners, define pain points and take actions by taking a collaborative approach
• Working with call center and back office teams
• Working with 3PL companies to improve the delivery experience

Qualities We Are Looking For

• Bachelor’s degree from reputable universities (engineering, business administration, economy etc.)
• Masters degree is a plus
• Minimum 2 years of experience in service sectors e.g. e-commerce, logistics. E-commerce experience is a plus
• Customer and solution oriented
• Completed military service for male candidates
• This position includes specialist and senior specialist roles