Teknik Destek Mühendisi

Trio Mobil Sistemler

Trio Mobil is a leading company founded in 2011 in order to develop technology for growing Internet Of Things (IoT) market. Trio Mobil has its headquarters in Istanbul. With a team of 90 people Trio Mobil is one of the biggest players in IoT and Vehicle Tracking Solutions market of Turkey. We are looking for a ‘‘Presales And Technical Support Engineer’’ to provide enterprise-level assistance to our strategic customers and partners. You will support sales team to determine best possible technical solution for the customer case and prepare PoC with R&D engineers. The qualifications requires is listed as below:

• At least 1 year of work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• BS degree in Information Technology, Telecom, Electronics, Software, Computer Science or relevant field
• Good command in spoken and written English. 
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
• No obstacles for international travel
• No military service restriction for male candidates

İŞ TANIMI

- Participate sales meetings for technical asistance to sales teams.
- Determine best technical solution for customer case by working closely with R&D engineers.
- Inspect field for PoC planning.
- Be responsible for all technical issues in PoC.