Guest Relations Manager

TUI  SENSATORI RESORT

Responsibilities

·         Ensuring and providing flawless, upscale, professional and high class guest service            experiences

·         Analyzing guest feedback and providing strategic direction to continuously improve             overall rating

·         Responding to guests needs and anticipating their UNSTATED ones

·         Provide upscale guest service experiences for clients throughout their stay

·         Ensure clients are properly greeted upon their arrival

·         Actively listen to and resolve complaints

·         Coordinate and manage communication between guests and staff and follow up to            ensure we resolve guest concerns

·         Inform clients of our hotel services, including special occasion dining options

·         Promote all hotel amenities, conveniences and programs offered

·         Appraise team’s performance and produce regular reports

·         Examine daily duties, assign tasks and check on progress

·         Establish friendly relationships with regular hotel clients

Requirements

·         Proven work experience as a Guest Relations Manager or similar role

·         Diploma in Hospitality Management, Tourism, Business Administration or relevant              field

·         Hands-on experience with Hotel Management software (Sedna)

·         Proficiency in English & German.. knowledge of other languages is a plus

·         Guest service drive with outstanding communication and active listening skills

·         Excellent problem-solving and multitasking skills

·         Leadership skills along with the ability to motivate a team into high performance

·         Ability to work flexible hours

·         Strong sense of responsibility and a professional presentation