warning
İlan yayından kaldırılmıştır

Technical Customer Support Representative English

TW Bilgi ve İletişim Hizm. A.Ş.

Adana, Ankara, Antalya, Aydın, Balıkesir(Bandırma), Bursa, Edirne, Elazığ, Erzurum, Isparta, İstanbul(Avr.), İzmir, Kayseri, Kocaeli, Konya, Malatya, Muğla(Fethiye), Sakarya, Trabzon, Yalova, İstanbul(Asya)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

New starter

Department

Customer Services / Call Cen...

Customer Services / Call...

Application Count

691 application

Job Type

Full-Time

Position Level

New starter

Application Count

691 application

Department

Customer Services / Call Cente...

Kariyer Image

QUALIFICATIONS AND JOB DESCRIPTION

“Focus on Human”

 

Trenkwalder, who has been active in human resources, recruiting and payrolling for 30 years in 14 countries, provides operational services such as process management, CRM and supply chain to many national and international companies.

Trenkwalder is a subsidiary of Droege Group. The Droege Group, which is established in Germany in 1988, gives consultancy services in 30 countries and invests with own funds. The Droege Group is among the top 100 in Forbes Global and the top 10 in Forbes Germany.

Trenkwalder Turkey entered the market in 2007, and the Istanbul headquarters of Turkey’s 3 Regional Offices with their customers at every point in the field of specialized staff Human Resources Consulting and Call Center. 

By giving continuous training to all employees, both temporary and permanent, Trenkwalder can offer customers an immediate service with its highly-motivated, qualified candidates. While customers decrease their costs, competitiveness is improved, allowing them to focus on their core business.

Holding a number of national and international certificates and awards, Trenkwalder provides service and procedure management solutions to meet the needs of its customers using its expertise and knowledge of HR procedures.

 

 

We are looking for a Customer technical Support Specialist (English and German) to take part in our IT Operations team to work remotely!



Job Description



·         The applicant's task is to record everyday problems and requirements regarding the services provided to our customers at the level of service level agreements and appropriate solutions to the project scope.

·         Fixing known problems and supporting design solutions.

·         Collecting symptoms, analyzing and solving customer problems through remote access.

·         Process management of related incidents or requirements and documentation of changes made.

·         Cooperation and coordination of service support with other internal departments to handle incidents.





Employee Requirements



·         Excellent English speaker (Near Native level or higher necessary) and profficient in German?

          Reliable, systematic and communicative type with proactive access to assigned tasks.

          Willing to work 5 times a week?

          Responsible and independent approach.

          Good communication skills and customer orientation.

·         Practical experience with solving SW problems in IT areas.

·         Previous experience with working at Call Center, Helpdesk, IT support practice is an advantage





Education



·         IT, electrotechnical, eventually other technical focus

·         Follow-up/Higher Professional Education

·         University education (Bachelor's degree)




Firmamız Türkiye İş Kurumu'nun 2.11.2018 tarih ve 1006 numaralı izin belgesi ile faaliyet göstermektedir.

 

 

Preferred Candidate

No experience preference
High School(Graduate), Associate Degree(Graduate), Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate)
Completed, Exempt, Delayed
English(Reading : Native Language, Writing : Native Language, Speaking : Native Language) German(Reading : Good, Writing : Good, Speaking : Good)

Teknik Destek Sorumlusu pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Teknik Destek Sorumlusu Teknik Destek Sorumlusu Maaşları Teknik Destek Sorumlusu Nasıl Olunur? Teknik Destek Sorumlusu Nedir? Teknik Destek Sorumlusu İş İlanları
Hakkımızda

‘’Odağımız İnsan’’ Trenkwalder bir Droege Grup iştirakidir. Droege Grubu ise 1988 yılında Almanya’da kurulan, uluslararası alanda 30 ülkede tamamı öz

Şirket Sayfasına Git
Şirketin Aydınlatma Metni

6698 SAYILI KİŞİSEL VERİLERİN KORUNMASI KANUNU (“KVKK”) USUL VE ESASLARI UYARINCA KİŞİSEL VERİLERİN

Detaylı Bilgi
Yan Haklar

Özel Sağlık Sigortası, Servis, Kreş, Yemek Kartı (Setcard, Ticket, Multinet, Sodexo vb.), Prim, Yakacak.

Teknik Destek Sorumlusu pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Teknik Destek Sorumlusu Teknik Destek Sorumlusu Maaşları Teknik Destek Sorumlusu Nasıl Olunur? Teknik Destek Sorumlusu Nedir? Teknik Destek Sorumlusu İş İlanları