Temporary Customer Service Responsible

TW Bilgi ve İletişim Hizm. A.Ş.

• University degree education
• Experience in Customer Service or Sales Department 
• Advanced level of English
• Customer oriented, initiative, creative, team player, adaptability, accurate
• Good knowledge of SAP

İŞ TANIMI

• To enter all sales orders into SAP ensuring that they correspond with the customers purchase order
• To coordinate and communicate daily status of each order in the system, ensuring that the sales department have up to date information to communicate to the customers
• To be the focal point between the warehouse and sales ensuring that the information is up to date
• To maintain an up to date and well organized filing system for all associate and local sales and deliveries
• Order entry, to monitor the OTIF and to reach the highest OTIF score
• Registration of order and delivery complaints
• Customer communication
• Propose alternative solutions for non available items
• Coordinate supplies for and with associates
• To keep accurate and detailes records of the orders
• Responsible for other customer service colleagues
• Maintain a close corporation with the warehouse staff and warehouse coordinator