GENEL NİTELİKLER VE İŞ TANIMI
International Blue Crescent Relief and Development Foundation-IBC is looking for Monitoring&Evaluation Officer according to following qualifications.
International Blue Crescent Relief and Development Foundation – IBC is an emerging NGO founded to help alleviate human suffering, illiteracy among all people regardless of nationality, ethnicity, race, color, genetic or physical features, social origin, religion, belief, language, political opinion, gender, age and sexual orientation. IBC acts with impartiality in the belief that people are created equal and have the right to dignity, proper sheltering, food, healthcare, education and proper standards of living. The organization has since then been supporting vulnerable and marginalized groups such as refugees, IDPs, people with disabilities and children.
Job Description
- Monthly analysis the data in qualitative manner,
- Check data quality and build capacity of the partners team to track progress
- Answer / listen, process and respond to complaints and guide beneficiaries that seek help through the project hotline and other feedback and complaints mechanisms.
- Ensure that up-to-date programming & other relevant information is available and shared with the people served through the hotline, helpdesks, outreach, and other information sharing platforms, in cooperation with the project partners,
- Ensure that all complaints are channeled internally and to partners for review and response within 2 weeks, including taking beneficiaries´ satisfaction feedback.
- Ensure that all complaints that are not addressed within 2 weeks, or sensitive feedback / complaints, are followed up and escalated to management as outlined in the standards.
- Ensure that sensitive feedback and complaints are channeled through the right process immediately. (Feedback and complaints especially on child protection issues, staff misconduct, corruption and fraud)
- Ensure a proper filing system for all the complaints and feedback received through the different feedback and complaints mechanisms, with a focus on the hotline.
- Ensure that all feedback and complaints systems are functional, and are able to retain confidentiality of the people who provide feedback or complaints by regular physical verifications and by other means appropriate and approved.
- Ensure that the supplies / resources are available for the different feedback and complaints mechanisms to function without interruption. (Printed forms, secured suggestion boxes, mobile credit, mobile units, etc.)
- Ensure that staff (IBC) manning all the different feedback and complaints mechanisms are well trained on the operations of the systems, humanitarian standards & principles.
- Ensure that daily, weekly and monthly feedback and complaints reports are prepared and shared with the supervisor and other relevant staff accountability staff.
- Represent IBC at and take part in coordination meetings related to communication with communities as required by management.
Qualifications
- University degree in related area.
- At least three years’ experience in a NGO or INGO (or similar job experience).
- Ability to communicate effectively with a wide range of audiences – smooth and effective communication skills are a key for this position
- Ability to work in and contribute to team building environment, constructive attitude to challenges
- Personal management including initiative, self-motivation and direction
- Ability to develop structured approach to work, set priorities
- Flexibility of mind, open attitude to work with an international team with diverse cultural backgrounds
- Willing to work odd hours if necessary and under pressure
- Knowledge of and previous experience with accountability systems and standards such as Humanitarian Accountability Partnership HAP
- Experience in doing information products is an advantage
- Experience carrying out M&E tasks, including survey work.
- Experience in working within the humanitarian field and with Syrian refugees in Turkey
- Excellent English skills
- Arabic is a plus
- Computer skills: Necessary Word and Excel, other information product softwares are an advantage
Position Place: Istanbul
Job Duration: 12 Months with a possibility of extension, Full Time
Number of Recruitments: 1