Inside Sales Executive

UPS Türkiye

• Bachelor Degree
• 1-2 years work/internship experience in the logistics industry is preferred
• Fluency in English is a must
• Strong verbal communication requirement with customers via phone
• Excellent command of MS-Office tools
• Excellent verbal and written communication skills. Ability to communicate effectively at all levels, both within UPS and with customers
• Strong organizational, planning and time management skills and ability to deal with and follow up on multiple complex customer issues at the same time

JOB DESCRIPTION

• Expand customer portfolio with strong phone call presence and experience
• Maintain relationships with customers by assisting them with general inquiries or pricing requests, support resolving service issues or to position additional UPS’ products and services
• Maintain ownership of queries through to resolution, ensuring that the customer (and any other UPS function if required) receives regular updates at appropriate intervals
• Keep Sales and Operations informed about any special customer requirements and changes
• Pro-active customer service for “Must Keep” customers
• Enter and maintain new opportunities in UPS system 
• Analyze sales KPI's maintain up-to-date knowledge of UPS products, services and processes