Technology Support Group Supervisor

UPS Türkiye

• University Degree (Bachelor Preferred) in Technology/Computer Science,
• Technical Knowledge of Hardware & Software,
• Knowledge of Technology Hardware & Software lifecycle, principles.
• Strong Leadership Skills,
• Fluent in English another European language is a plus,
• Strong written/verbal communication skills
• Project Management and Coordination Skills,
• Planning & Organization,
• Critical Thinker,
• Detail oriented,
• Pro-Active Problem Solver
• Motivator,
• Strong Collaboration and Networking Skills,
• Flexibility domestic and international travel ability and working hours,
• TSG Supervisor reports to TSG Manager,
• For Male candidates Millitary Duty must be completed,
• Residing in Istanbul,

İŞ TANIMI

The Technology Support Group (TSG) Supervisor provides cost effective technical services (e.g., pc repair, troubleshooting, hardware installation, etc.), project coordination, and training to internal and external UPS customers. He / She may specialize in a particular area of responsibility and coordination of internal support, external support, voice and/or data telecommunications support, UAP support or training. The TSG Supervisor supports internal technologies and integrates UPS’s internal and external customers to help streamline processes through technology. This position may supervise TSG Technicians and reports to the TSG Manager.

• Develops Technicians’ technical knowledge through meetings and communication to enhance their ability to support higher level technical applications.
• Analyses Balanced Score Card elements initiates action plans to maintain or fix issues related to the balanced scorecard.
• Participates/Presents in weekly and monthly business planning meetings.
• Reviews Technician work schedule, review logs scheduled for realistic timeframe, etc.). ..
• Reviews Technicians Skills Management System website monthly to ensure training (i.e., web based and computer based) is completed.
• Attends department and region conference calls and meetings to stay updated with current events that affect the department.
• Participates in regular conference calls to report on project schedules, unresolved issues, shared learnings, or any region level technology updates.
• Tracks projects daily, weekly, and monthly to note progress and completion.