Technical Support & Training Project Engineer

Vaillant Group Türkiye

• University degree from Engineering Faculties, preferably mechanical engineering 
• Effective project management skills
• Attention to detail 
• Problem solving ability with analytical approach 
• Excellent computer literacy skills and Well-known Autocad knowledge 
• Fluency in English, both written and spoken 
• Positive ‘can do’ attitude 
• Highly motivated self starter who is able to meet deadlines and work under pressure 

JOB DESCRIPTION 

• Defining and implement technical training strategies for all internal and external customers, 
• Managing the technical support provided to all internal and external customers across the full product portfolio, 
• Managing strategies, innovative products / services and processes for technical support and training which meet Company objectives, 
• Managing day to day technical training operations, 
• Managing technical support to Project Solutions colleagues, 
• Managing the customer complaint process to ensure the provision of solutions for customer problems that could not solved by the other departments, ensuring end user complaints are resolved in a timely manner 
• Representing Vaillant Group at defined Trade Association meetings and provide necessary technical input, 
• Giving support to the Technical Documentation Chief with translation and preparation of training material 
• Giving support provided to After Sales Service and Complaint Management, to find technical solutions for end user problems and ensure complaints are managed in a professional manner