IT Specialist Customer Support

VEPRO AG

As an IT professional, you will support IT solutions in hospitals and medical practices worldwide. You will support project management and jointly plan the roll-out of complex IT systems and configure our medical software for digital image management. Of course, you will also be present during the on-site installation and experience the enthusiasm and appreciation of the doctors and clinical staff for the solution you have implemented.

Your tasks

• IT technical support for our national and international customers and partners - 1st and 2nd level support.
• Project support for the implementation of system enhancements or new installations.
• Customizing the hardware and software to be supplied by us. 
• Installation of servers (Windows & Linux), workstations (Windows) and integration into the customer's network environment.
• Support, training and on-site monitoring of users during the implementation phase.
• Follow-up with customers remotely - also via videoconference.
• Maintain stable and performant IT operations. 
• Analysis and elimination of faults (remote).

Your profile

• You have successfully completed vocational training as an IT specialist, network specialist, IT service technician or another comparable qualification - also lateral entrants.
• You work in a structured way, think and plan before you act.
• You want to and can work independently and organize yourself.
• You are not satisfied until you have solved a task or problem well and sustainably.
• You love satisfied customers and their appreciation of your performance - you care!
• You value making a positive contribution to better healthcare through your actions.
• You also love to inspire international customers and have the willingness to travel of 10-20%. 
•  You already have several years of professional experience in the field of installation and customer support
•  You know you can't know everything, but you are motivated to learn new things.
•  In addition to English, you have a good knowledge of German.

We offer you:

• Not a job - but a fulfilling and exciting task!
• Visions, responsibility, room to manoeuvre, great products, a dynamic and open working atmosphere, flat hierarchies, short decision-making processes, friendly colleagues, in short, a motivated team.
• Future development opportunities Implement projects independently in a leadership capacity.
• An attractive salary commensurate with their performance.