Quality Specialist

VeriPark

We are looking for a competent and experienced Quality Specialist to join our team to ensure continuous quality improvement, review product, processes and to maintain company quality standards.

What you will be doing :

• Establishment of organization policies and procedures according to CMMI 2.0 ML5, ISO 27001, ISO 9001, ISO 14001 and ISAE3402/SOC2 standards
• Ensure Project plans are provided in compliance with quality management system and contractual requirements
• Carry out product internal / external audit activities
• Track and Report status of Non compliances and Follow up on Closure
• Creating corporate quality and process management training records, participating in customer
• Analyzing existing systems to find areas for improvement and Evaluate new tools and strategies and make recommendations
• Drive initiatives that improve service quality
• Follow up and Review frequently management dashboards, Scorecards and Project status reports
• Monitor and report on quality-related key performance indicators
• Track progress against process performance targets
• Report status of owned tasks regularly
• Ensures on-time quarterly customer satisfaction data collection (internally) and quarterly customer Satisfaction Survey sent to Clients
• Analyze customer survey data (prepares reports, graphs, presentations) and tracks actions taken to address customer issues till closure

Skills / Requirements :

• Bachelor’s Degree, preferably in Engineering field
• Minimum 5 years’ experience in quality area and systems or in software companies
• Experience and knowledge in management systems of quality, occupational health and safety (CMMI 2.0 ML5, ISO 27001, ISO 9001 and ISAE3402/SOC2)
• Experience in analysis of customer satisfaction index data
• Good command of MS Office applications and strong knowledge of Excel 
• Experience in data analysis, data measurement, reporting and presentation
• Versatile, flexible and who pays attention to detail
• Excellent communication and planning skill
• Willing to learn and keen to develop, continual improvement focus is an absolute must
• High command of English both written and spoken

What is in it for you ?

• Work in new and exciting projects and products team, using latest technologies.
• Obtain and enhance banking/insurance experience,
• Highly competitive compensation & benefits package
• Performance linked bonus
• Work remotely
• Tremendous learning opportunities
• A thriving and energetic culture that celebrates diversity and puts people at the heart of what we do

VeriPark is a global software company with 24 years of expertise in the Financial Services industry. Our mission is to enable financial institutions to become digital leaders by delivering world class customer journeys in digital and assisted channels. We develop omni – channel delivery, customer engagement (CRM), branch automation and loan origination solutions based on Microsoft technology (Azure, Dynamics 365, Power Platform) for banks and insurance companies worldwide.

With offices in 15 countries from Canada over Europe and the Middle East to Kuala Lumpur, our 900+ colleagues are serving customers in more than 30 countries worldwide. We’re proud to say we’re Passionate, Progressive and Professional and are looking forward to welcome candidates who share the same values to our VeriPark family.