Quality Specialist

VeriPark

We are FinTech people. We enable financial institutions to become digital leaders.

As a professional team of global scale, we work with best clients for great and exciting projects, in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here.

We welcome candidates who share our values, have the skills and are passionate to enjoy our journey to build the digital future of finance, together.

About the job:

We are looking for a competent and experienced Quality Specialist to join our team to ensure continuous quality improvement, review product, processes and to maintain company quality standards.

If you have a strong background in quality management and exceptional leadership abilities, we encourage you to apply.

What you will be doing:

• Establishment of organization policies and procedures according to CMMI 2.0 ML5, ISO 27001, ISO 9001, ISO 14001, SOC1 and ISAE3402/SOC2 standards
• Ensure Project plans are provided in compliance with quality management system and contractual requirements
• Carry out product internal / external audit activities
• Track and Report status of Non compliances and Follow up on Closure
• Creating corporate quality and process management training records, participating in customer satisfaction management activities
• Analyzing existing systems to find areas for improvement and Evaluate new tools and strategies and make recommendations
• Drive initiatives that improve service quality
• Follow up and Review frequently management dashboards, Scorecards and Project status reports
• Monitor and report on quality-related key performance indicators
• Track progress against process performance targets
• Report status of owned tasks regularly
• Ensures on-time quarterly customer satisfaction data collection (internally) and quarterly customer Satisfaction Survey sent to Clients
• Analyze customer survey data (prepares reports, graphs, presentations) and tracks actions taken to address customer issues till closure

What are we looking for:

• Bachelor’s Degree, preferably in Engineering field
• 2+ years’ experience in quality area and systems or in software companies
• Experience and knowledge in management systems of quality, occupational health and safety (CMMI 2.0 ML5, ISO 27001, ISO 9001, ISO 14001, SOC1 and ISAE3402/SOC2)
• Experience in analysis of customer satisfaction index data
• Good command of MS Office applications and strong knowledge of Excel
• Experience in data analysis, data measurement, reporting and presentation
• Versatile, flexible and who pays attention to detail
• Excellent communication and planning skill
• Willing to learn and keen to develop, continual improvement focus is an absolute must
• High command of English both written and spoken

What we are offering:

• Remote working opportunity
• A comprehensive and generous compensation and benefits package that is designed to attract top talent
• Engage in global projects with top-tier clients and cutting edge technologies
• Work and learn with teams across multiple countries
• Learn at your own pace, through our online system, with access to multiple learning platforms, webinars and in-house training sessions.
• We foster a dynamic and vibrant environment that values diversity and inclusivity and prioritizes individuals at the core of our operations.

About VeriPark:

We are a global technology company with more than two decades of expertise in the Financial Services industry. Our mission is to enable financial institutions to become digital leaders by delivering world class customer journeys in digital and assisted channels. We develop omni-channel delivery, customer engagement (CRM), branch automation and loan origination solutions based on Microsoft technology (Azure, Dynamics 365, Power Platform) for banks and insurance companies worldwide.

With offices in 15 countries from Canada over Europe and the Middle East to Kuala Lumpur, our 900+ colleagues are serving customers in more than 30 countries worldwide.