Customer Support Engineer

Vestel A.Ş.

QUALIFICATIONS:

• Bachelor’s Degree in Mechanical Engineering or Industrial Engineering,

• Master’s Degree is a plus,

• Excellent command of written and verbal English (second language will be an asset),

• Preferably experienced or junior (experienced candidates in related area will be prioritized),

• Competent in MS Office (Excel, Word, PowerPoint) Programmes,

• Analytical thinker,

• Successful in creating practical solutions,

• Strong self-motivation,

JOB DESCRIPTION:

• Evaluating customer feedback from domestic and abroad and leading activities that will ensure permanent solution production in coordination with other units

• Analyze service calls from customers to make them meaningful data and present them to the relevant units

• Strictly follow the actions that correspond to the information provided

• To provide technical communication between customers and factory Dec.

• Prepare periodic service trainings and give these trainings.

• Prepare a technical publication for component changes and provide it to relevant services

• To follow the end-user experience of the product in the field and inform the factory

• Representing the factory in customer or authority audits

Eligible candidates will be invited to following processes: Tests (General Aptitude, English, Personality Inventory) and interviews (HR interview, technical interviews with line managers and Top Management evaluations).