Visa Operations Deputy Manager

VF Vize Danışmanlık Hizmetleri Tic. Ltd. Şti. VF

• Minimum a Graduate or global equivalent degree, (or Post – Graduate or global equivalent)
• Minimum 3 - 6 years of experience preferably in Travel and Tourism or Service Industry

• Proficiency in MS Office
• Adaptability and presence of mind to handle customer queries and complaints
• In-depth knowledge and understanding of systems and processes
• Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
• Team management skills

• Proficiency in English is mandatory
• Experience in dealing with customers (Dealing with Diplomatic Missions / Foreign Nationals would be an added advantage)

İŞ TANIMI

• Undertake overall responsibility of respective missions' visa operations
• Direct responsibility for the respective missons' visa operations' profitability and achieve targets (EBIT) set by the Zone/Region
• Develop and maintain business relationships with all Consulate officials
• Ensure compliance to all existing processes and meet the defined Service Level Agreement’s
• Ensures that the teams are mentored & work towards adherence to all processes, required to be complied with, from an Organizational & ISO perspective
• Manage unit and staff efficiency & productivity
• Ensures that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker
• Responsible for implementation of process enhancements to improve quality & efficiency of respective missons visa operations
• Facilitates & encourages team to share "Spark Ideas”, and, encourages sharing of Best Practices
• Ensure conduct of Product & Process Training to respective missions' visa operations' staff on a regular basis through coaching and development
• Ensure that all respective missions' visa operations staff attends training scheduled by HR & ensures effective Process Monitoring, by conducting Internal Process Certifications (OCL’s), for all staff
• Ensure ongoing VAS (Value Added Services) are enhanced & maintained thereby achieving the monthly/annual targets
• Ensure updating of Productivity & VAS (Value Added Services) Conversion