Deployment Coordinator

Viennalife Emeklilik ve Hayat A.Ş.

Job Description

·       Establish and communicate the processes mission, goals, and objectives to all stakeholders.

·       Oversee deployment processes/projects with multiple phases, teams, and stakeholders from inception to conclusion.

·       Ensure the implementation and acceptance of the policies, framework and/or processes developed by IT department.

·       Work within the context of both the business and IT and building bridges between these worlds.

·       Monitor, measure, and report on the effectiveness of the process to make sure that it contributes to our customer experience values.

·       Continually improve and automate the process.

·      Prepare change management strategies to maximize efficiency in IT infrastructure.

·      Apply a change management process to create a strategy to support adoption of the changes required by a project or initiative.

·      Facilitate/lead Change Advisory Board (CAB) meetings.

·      Establish alignment between ITIL/COBIT frameworks and the Agile way of working.

·      Ensure consistent execution of the processes across the organization.

·      Research and evaluate new technologies.

·      Create and maintain technical and process documentation.

·      Ensure the designs, solutions and systems comply with the Viennalife Global Standards and Blueprints.

Qualifications

·      At least 2 years ofrelevant and recent work experience in a similar role.

·       Experienced in an IT service management process, process performance analysis and reporting.

·       Relevant ITIL 4 certifications preferred.

·       Have insight into the relationship between (business) processes, information flows and oversee relations with other disciplines (helicopter view).

·       Analytic, service oriented, proactive, flexible, energetic and stress resistant.

·       A team player who takes ownership, with good communication skills and capable of actively building, expanding and utilising a network of (internal and external) stakeholders.

·      Able to analyze critical systems and make suggestions for system improvement

·      Maintain a high customer service level through assisting developers and technical support with systems, software applications, and other technical-related issues