Global Service Planner

Viking Life-Saving Equipment İstanbul Denizcilik T

GENEL NİTELİKLER VE İŞ TANIMI

VIKING seeks a Global Customer Service Planner

YOUR CAREER IS SAFE WITH US…

Are you looking for a job where you make a real difference? Can you see yourself in a truly global company that is the market leader within the maritime industry?

We are looking for a dedicated and experienced colleague to join our dynamic Global Competence Center for Customer Service Planning in Istanbul, Turkey. This is a key position where you support our global customers by coordinating their equipment service with colleagues at VIKING service stations all over the world.

Come work for a company that makes a difference
VIKING Life-Saving Equipment is a leader and our mission is clear: We are committed to protecting and saving lives all over the world. We do it through continuous innovations in safety equipment, service and training. And we bring great people together to help make it happen. 

Join our team as we develop and support safety solutions for world’s largest cruise ships and ferries to cargo vessels and oil rigs operating from the Arctic to the tropics. It’s a dynamic, inspiring, workplace where you’ll be surrounded by competent colleagues from many different nations. We see the world as our home market – and we think and act from a global perspective.

Where do you come in?
Customer satisfaction is the cornerstone of what we do. Reporting to the Service Center Manager, your primary responsibilities will be:

·          Planning and managing service jobs for international customers

·          Communicating clear and concise planning and service updates to customers

·          Making sure all of the relevant data regarding the equipment and service meet requirements so that our customers experience     excellent support  

·          Following up and invoicing completed service jobs according to customer contracts

·          Notifying customers, on a monthly basis, of their upcoming service dates so they are prepared

·          Handling customer requests and possible service complaints

Since you will be working with international customers and colleagues you will need to be fluent in English.

In addition, you will need to have:

·       Excellent coordination, planning and follow up skills

·       Good working proficiency in MS Office Programs (Excel, Word, PowerPoint)

·       Experience with SAP is an advantage, but not a requirement

·       Ability to work flexible working hours

On a personal level you are detail-oriented, responsible and have a positive attitude toward problem-solving. And of course, you are truly service minded in relation to customers and have a commercial mindset. Further, you thrive in a busy environment where cooperation is a must. So, you are, of course, a team player.

Your VIKING journey starts here
We are seeking to fill this position as soon as possible, but we are ready to wait for the right candidate. Please submit your letter of application and CV - in Turkish or English

Qualified applicants will be contacted on an ongoing basis, and we will fill the position as soon as we have found the right candidate. Applications will be handled confidentially and according to all data protection regulations.

Please note: Work location is Maltepe Piazza Office Plaza. Only applicants living on the Anatolian side of Istanbul or willing to relocate will be considered.

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