Call Center Customer Representative

VİRAVİRA TEKNOLOJİ VE TURİZM ANONİM ŞİRKETİ

About Viravira.co

Story of Viravira.co began in 2016 as an idea to make yachts accessible to a larger audience and disrupt an industry that is known to be luxurious with the power of the internet. Today, we serve globally in 41 countries and 900 locations with more than 11000 yachts. Viravira is based in Istanbul and is the largest yacht charter platform in the country.

Job Description

We are looking for experienced sales experts who will be in charge of customer relations and sales. Sales Experts play a crucial role in our business model as they are the first point of contact of our customers. Our goal is to raise managers/executives of the future.

What you’ll be doing

• Answer or make calls to clients to learn about and address their needs, complaints, or other issues before, during and after their holiday

• Respond to customers efficiently and accurately, explaining possible solutions, and ensuring that clients feel supported and valued

• Optimize call center scripts

• Build lasting relationships with clients and other team members based on trust and reliability

• Understand and strive to meet or exceed sales metrics while providing excellent and consistent customer service

• Adhere to company policies and procedures

Requirements

• Bachelor's degree in Tourism and Hotel Management, Business Administration, Sociology, Psychology or relevant field

• 1 - 3 years of experience in sales or customer support, preferably in tourism sector

• Desire to build a career in sales & marketing field with global exposure

• Eager to learn through experience

• Professional proficiency in English and Turkish

• Professional proficiency in additional major languages such as German, French, and Spanish is a plus

• Proficiency in Word, Powerpoint and Excel

• Excellent written and verbal communication skills