IT Operational Excellence Expert

Vodafone

Join our journey as we connect for a better future. Ready?

We are looking for a

IT Service Monitoring&Operational Excellence Expert

#Vodafonespirit

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together. As you can imagine, this means that we have a vibrant and diverse mix of skills and people making Vodafone a great place to work.

Role Purpose 

• We are looking for a Process Manager in IT Operational Excellence Team with experience in designing, building and managing ITIL Process’ to implement the best way to our process. You’ll provide expert guidance to source and integrate structured and unstructured process.
• As an Operational Process Manager, you will work closely with the team and our stakeholders to build and deliver our process. You will be responsible for Configuration, Service Catalogue Process and also you will help the other team member for other ITIL process’
• For the Configuration Management Process, you will work on CMDB applications and in your responsibilities there will be an operational activities and shell script coding.

Your place in the team

• 7/24 Operational Support ITIL Process
• Configuration and Asset Management Responsibilities
• Service Catalogue Management Responsibilities
• Improvement of Configuration, Asset and Business Continuity Management processes
• Providing necessary solutions for IT service based management structure as configuration manager
• Discovering, Defining and analysing all IT assets
• Configuring and implementing solutions for discovery process and reporting about asset management process
• Providing L2 support (7/24) for CMDB applications, performing daily/periodic maintenance and support activities of the service and platform.
• End to end follow up of service such as accessibility, performance, prevention of customer complaints and deployments.
• Opening defects to L3 reams for problems that con not be solved at L2 level
• Taking direct actions according to available procedure for alarms identified on IT Services and Systems
• Operating Service Catalogue 
• Leading BIA Analysis on IT Operations
• Attending and taking necessary actions for Internal and external audits for SOX, ISO and other audit types

We are looking for you if you have

• Associate or Degree in Computer, Electronics, Telecommunications, Management Information Systems, Mathematical, Programming, Industrial and related Information Technologies.
• Good communication Skills
• At least 4 years’ experience on one of the following process; Change, Configuration, Problem, SLA/KPI, Service Catalogue, Event, BCM.
• Good Knowledge on Oracle and MSSQL Databases and PL-SQL
• Knowledge of ITIL Process Management
• Good Knowledge of IT Server, Database, Load Balancer, Firewall, Software & License Concepts
• Good Knowledge of IP, Subnet Concepts
• Extensive problem solving skills and innovation
• Good written and verbal in English
• Coordination and organization ability, teamwork approach
• Military services completed for male candidates
• Experience on Configuration and Asset Management (ITIL) is plus
• Certificate of ITIL V4 is plus
• Certificate of COBIT 5 is plus
• Experience on Change Management process is plus

Diversity and Inclusion

At Vodafone, we embrace and welcome everyone. We believe that we can operate more successfully and effectively with diverse teams. And we can only leverage this diversity by building an inclusive culture where everyone is respected, can be themselves and strive to be their best. That way we can create a better future for our employees, our partners, the communities we work in and our customers.