Managed Security Services Operations Sn Specialist

Vodafone

Join our journey as we connect for a better future. Ready?

We are looking for a

Managed Security Services Operations Senior Specialist

#Vodafonespirit

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together. As you can imagine, this means that we have a vibrant and diverse mix of skills and people making Vodafone a great place to work.

ROLE PURPOSE

Managed Security Services Operations Specialist is accountable for managing all of the corporate customer security equipments (Checkpoint, Juniper, Fortigate, Palo Alto etc.), security services (Forcepoint, proxy, ips, ssl vpn)  and resolving customer incidents or requests during the daily operations.

Your place in the team

TECHNICAL SUPPORT

•    Accountable for resolving corporate customer incidents occurred on VFNET Core Security Devices (Shared Vfnet Firewalls, ips, DDoS, vpn devices etc.)
•    Accountable for resolving corporate customer incidents by configuring Customer security Equipments
•    To response customer incident tickets on Service Desk within agreed KPI’s 
•    To resolve customer incident tickets on Service Desk within agreed KPI’s 
•    To make customer request tickets on security systems approved by authorised personnel on Service Desk within agreed KPI’s 
•    To make root cause analysis and ensure permanent solutions for each ticket
•    Accountable for managing and operating all of the customer firewall devices (Checkpoint, Fortigate, Palo Alto). To ensure to have best service quality level defined in KPI’s
•    Accountable for managing and operating of the customer shared and dedicated Forcepoint, proxy and ssl vpn services
•    To inform and escalate core security device/system  problems to third level teams
•    Accountable for designing, planning, implementing and operating of the big corporate  customer’s security services
•    To work at customer side in case of urgent customer problems if necessary

PROACTIVE ACTIONS

•    To take initiative to make new design If a design problem is realized during the fault management process. To trigger sales executive in order to start new process
•    Accountable for following new technologies in order to reach best service level and quality

HEALTH & SAFETY

•    Ensure that VF HSE&W procedures are implemented and works carried out in compliance with local HSE regulations.
•    Ensure that work associated risks are assessed and reduced so far as is reasonably practicable

Information Security

•    Comply with VFTR’s information security policy, standards and procedures, available under Intranet / Corporate Security Library,
•    Report all suspected security and/or policy breaches, potential security risks to VF TR Corporate Security,
•    Protect VF TR’s information assets from unauthorized access, disclosure, modification, destruction or interference,
•    Protect user accounts and associated passwords , and accept accountability for any actions performed via usage of those accounts.

Business Continuity

•    Ensure that VFTR  BCM policy /standard ,procedures ,plans  implemented and works carried out in compliance with   BS 25999 -2:2007  Standard 
•    Ensure that BCM  risks are assessed and mitigated  so far as is reasonably practicable in VFTR  Business Continuity Management System (BCMS)
•    Ensure VTR BCMS by planning, establishing, embedding, implementing, monitoring, reviewing, maintaining and improving within VFTR

We are looking for you if you have

•    Degree qualified in Engineering discipline preferably Telecommunication, Electronics, Electricity or Computer Science
•    Fluent English
•    Excellent problem solving skills
•    Good troubleshooting skills 
•    Good team work and interpersonal skills
•    Good communication skills 
•    Analytical thinking

Knowledge of specific 

- At least 2 years hands on experience in related departments 
- Deep understanding of network security, including Firewall, vpn and ips, etc…
- Deep understanding & troubleshooting of TCP, UDP, IP and IP addressing / subnet masking / design 
- Good understanding of IPS, IDS, Load Balancer
- Good understanding of Unix, Windows, Network Security
- Basic understanding of Routing protocols (BGP, OSPF, ISIS)
- Certification or accreditation in  CCNA, CCSA, CCSE, FNSE

‘’This role has a Hybrid  working model’’

Diversity and Inclusion

At Vodafone, we embrace and welcome everyone. We believe that we can operate more successfully and effectively with diverse teams. And we can only leverage this diversity by building an inclusive culture where everyone is respected, can be themselves and strive to be their best. That way we can create a better future for our employees, our partners, the communities we work in and our customers.