İlan yayından kaldırılmıştır

Voice Services Delivery&Support Snr. Specialist
Vodafone Mobile Operations LTD

İstanbul(Avr.), İstanbul(Asya)

İş Yerinde

Çalışma Şekli

Tam Zamanlı

Pozisyon Seviyesi

Uzman

Departman

Mühendislik

Başvuru Sayısı

120 başvuru

Çalışma Şekli

Tam Zamanlı

Pozisyon Seviyesi

Uzman

Başvuru Sayısı

120 başvuru

Departman

Mühendislik

GENEL NİTELİKLER VE İŞ TANIMI

What is it like to work at Vodafone?

Working at Vodafone is all about helping people feel ready to benefit from new technology, bring the future to even the most remote places and thinking about technology that doesn’t exist yet.

Here at Vodafone, we do amazing things to empower everybody to be confidently connected, that could be anything from providing superfast network speed for smartphones to making people’s lives easier with mobile payment, streaming music & video and connecting devices through internet of things.

Vodafone is a place where you can bring your whole self to work as you start your career.

Degree qualified in Engineering discipline preferably Telecommunication, Electronics, Electricity or Computer Science At least 3 years hands on experience in Internet Service Provider’s related departments
Deep understanding of Voip Technologies
Deep understanding of PSTN Technologies (ISDN PRI, Q931 signallig)
Deep understanding of Voip Protocols (SIP, H323)
Minimum 3 years hands on experience of Audiocodes, Quintum, Cisco, Teles Voice Gateways
Hands on experience of SBC and Softswitch management
Good understanding of IP network technologies
Certification or accreditation in CCNA/CVOICE/CCVP

İŞ TANIMI

We are seeking a Voice Services Delivery&Support Snr. Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting Voice Support Manager of Vodafone Turkey.

Accountable for resolving corporate customer incidents occurred on VFNET Voice Core Network Infrastructure
Accountable for resolving corporate customer requests by configuring VFNET Voice Core Network Equipments and Customer Voice Network Equipments
To response and resolve customer incident/request tickets on Service Desk within agreed KPI’s
To make root cause analysis and ensure permanent solutions for each ticket
Accountable for managing and operating all customer voice network devices to ensure having best service quality level defined in KPI’s
To ensure to backup configuration files of the Customer Voice Network Devices periodically
To inform and escalate core network infrastructure problems to third level teams
Accountable for designing, planning, implementing and operating of the big corporate customer’s voice network
To work at customer side in case of urgent customer problems if necessary
To implement security policy rules defined in VFNET security policy to customer voice network devices. To make periodical security audits of them
High Level Design of the complex voice customer projects
Low Level Design of the complex voice customer projects
Configuring VFNET Core Softswitchs, Session Border Controllers in order to provision customer projects
Accountable for making advanced Voice Configurations of Customer Projects
To make security policy controls for each new voice projects
Accountable for analyzing of customer voice infrastructures especially for special and big projects. Planning, designing and implementing necessary configurations in order to have new capabilities or service improvements
Accountable for visiting customers before starting complex projects in order to make accurate planning and design
To take over the operation responsibility from Project Delivery team after the completion of the project
Accountable for following new technologies in order to reach best service level and quality
To take initiative to make new design If a design problem is realized during the fault management process. To trigger sales executive in order to start new process
Accountable for providing optimum network design in order to fit customer needs and service quality KPI’s
In collaboration with Information & Network Security teams, to draft a secure network policy for data and voice customer devices