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Strategy & Care Channel Lead

Vodafone

İstanbul(Avr.), İstanbul(Asya)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Years of Experience

2 - 6 years of experience

Department

Business Development

Business Development

Application Count

0-50 application

Job Type

Full-Time

Years of Experience

2 - 6 years of experience

Application Count

0-50 application

Department

Business Development

QUALIFICATIONS AND JOB DESCRIPTION


RESPONSIBILITIES


Looking for a team member for Predictive Care Squad who will be responsible for;

 

  • Define and manage the proactive &predictive care strategy and positioning of the Digital Care channels
  • Elicit business requirements and convert the requirements into a robust MVP aligned with squad’s priority
  • Support Data Analyst & Data Scientist to create high propensity prediction models with a continuous improvement approach
  • Design the customer interactions at each digital customer care channels by analysing as-is customer journeys, internal and external data sources
  • Oversee entire lifecycle of the customer, help customer at the moment of need even before they ask for it
  • Formulate hypotheses for, construct and execute A/B tests in order to maintain a deep understanding of customer needs, personas, and journeys
  • Develop customer insights by implementing and using a full range of data sources such as conversation history, user research, A/B testing, transaction data and online behaviour models
  • Understand and leverage digital channels and technologies (e.g. NLP, Voice Technologies, AI, Cloud, Machine Learning, RPA etc.) that change the environment
  • Try new technologies and journeys, explore digital opportunities to provide a personalized experience for the customers
  • Create innovation in omnichannel care journeys with prioritized features to drive value in short delivery cycles
  • Work agile in squads closely with Frontend/Backend developers, AI-Data Scientist /Data Analyst, Solution Owners, and Quality Assurance team members
  • Follow emerging digital technology advancements in order to have a tech-savy approach

 

QUALIFICATIONS

 

  • Minimum 3/5 years experience in digital product development fields
  • Knowledge of Automated care workflow design , Design Thinking Methodologies , Omnichannel CX, Conversational UX is a plus
  • Experience in agile methodologies
  • Experience in process design tools
  • Having a strong analytical background
  • Strong leadership attitudes
  • Good at communication with a proactive approach
  • Experience in digital channel management
  • Experience in converting business requirements into technical requirements
  • Interest on innovative technologies such as Artificial Intelligence, Big Data, Machine Learning etc.
  • Knowledge of self-service experience design, digital product management, customer oriented product management
  • Good at data analysing and data driven decision making ability
  • Able to manage change, make decisions and create valuable features for customers


"This role has a hybrid working model"


Preferred Candidate

Bachelor’s(Graduate)
Completed

Strateji ve İş Geliştirme Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

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Strateji ve İş Geliştirme Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Strateji ve İş Geliştirme Uzmanı Strateji ve İş Geliştirme Uzmanı Maaşları Strateji ve İş Geliştirme Uzmanı Nasıl Olunur? Strateji ve İş Geliştirme Uzmanı Nedir? Strateji ve İş Geliştirme Uzmanı İş İlanları