Call Center Customers Representative

Vodafone Telekomünikasyon A.Ş.

We are looking for Call Center Customers Representative, who will be able to be a part of a team who is leading Turkey’s Digital Transfomation with high responsibility and high performance.

The accountabilities of this role are:

• Serving consumer customers both in English and Turkish 
• To listen and to support the customers calls 
• Issues follow-up calls to consumers, ensures satisfactory support  
• To make the right analiyse of the call and to transfer the call to the right department, if necessary 
• Being always updated about the products and services knowladge 
• To promote and to sale the products and services if neccessary 
  

What is it like to work at Vodafone?

 Working at Vodafone is all about helping people feel ready to benefit from new technology, bring the future to even the most remote places and thinking about technology that doesn’t exist yet. Here at Vodafone, we do amazing things to empower everybody to be confidently connected, that could be anything from providing superfast network speed for smartphones to making people’s lives easier with mobile payment, streaming music & video and connecting devices through internet of things. 

 Vodafone is a place where you can bring your whole self to work as you start your career.

• Fluent in English 
• At least a degree of High school 
• Strong communication skills 
• Analytic and fast at problem solving 
• Focused on customer oriented service 
• Interpersonal skills to act as team player 
• Sales oriented and being successful on the phone sales 
• High persuasive skill 
• Flexible and able to work various shifts 
• No military obligation for males 
• Being patient and strong at dealing with difficult situations and calls