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QUALIFICATIONS AND JOB DESCRIPTION

We are seeking a Customer Services Operations Senior Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to  Customer Services Operations Manager of  Vodafone Turkey.

The accountabilities of this role are:

  • Responsible & Service Owner for Value Added Services (VAS) products and services
  • Responsible for all 7/24 Level 2 Operations in a proactive manner (Deployments, Monitoring, Troubleshooting, SLA/OLA Management, Service Capacity Management, Service Network Management, Technical Contract Management, Service Opex Management, Service Incident Management, Service Problem Management, etc) for corresponding products and services
  • To ensure the service delivery is meeting the business and operational standards as an operation project leader(OPL)
  • To ensure appropriate measurement and reporting of service performance, usage and availability is in place in order to analyze the trends to identify and prioritize improvements and lead them
  • Implementing correct measurement of capacity demands
  • Maintaining a close relationship with the respective departments (marketing, project office, infrastructure, development) to be aware of any changes to or additions to the current scope of the services
  • Leading micro groups and projects 

What is it like to work at Vodafone? 


Working at Vodafone is all about helping people feel ready to benefit from new technology, bring the future to even the most remote places and thinking about technology that doesn’t exist yet. 

Here at Vodafone, we do amazing things to empower everybody to be confidently connected, that could be anything from providing superfast network speed for smartphones to making people’s lives easier with mobile payment, streaming music & video and connecting devices through internet of things. 


Vodafone is a place where you can bring your whole self to work as you start your career.

  • Significant experience of  Telecommunication, IT and VAS concepts
  • Significant experience in Data Services and Messaging Services (SMSC/MMSC, Premium SMS/MMS Services (ShortNumber Services, BulkSMS/BulkMMS Platforms))
  • Experience of TCP/IP networking
  • Experience on UNIX/ Linux/Windows Operating system.
  • Experience of Java, .NET Applications, Management&Debugging Tools(JConsole, Java Swiss Knife, Java Stack Trace Analyse, Java Heap Analyse, Jolokia, SoapUI, JMeter, Tcpdump, Wireshark, Fiddler, etc)
  • Experience of application servers (Weblogic, WebSphere, Tomcat, Apache, Nginx, Kafka, RabbitMQ, etc)
  • Experience of databases (Oracle, MsSql, MySql, Mongo, Cassandra, etc)
  • Experience of monitoring tools (Wily, AppDynamics, Dynatrace, Oracle Enterprise Manager, Tivoli(Netcool), SNMP, etc)
  • Experience of UNIX/Linux Shell Scripting, Windows Batch/PowerShell Scripting, Oracle PL/SQL, MSSQL systems
  • Significant experience of HTTP, SIP, SS7, MAP, CAMEL, Sigtran Protocol
  • Experience of Python scripting will be plus
  • Excellent command of English
  • Good team player skills                             
  • Ability to work with ambitious timelines in a dynamic, high-growth environment
  • Strong communication / interpersonal and decision making skills – ability to balance conflicting interests
  • Familiar with working in an international environment

PREFERRED CANDIDATE

POSITION INFORMATION