Customer Services Opr. System Excellence Executive

Vodafone Telekomünikasyon A.Ş.

We are seeking a Customer Services Operational System Excellence Executive with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to Customer Services Operational System Improvement Manager of Vodafone Turkey. 

The accountabilities of this role are:

·        Analyze areas for improvement for agent and agent toolsa development. 

·        Design and develop agent desktop tool in coordination with Agile teams.

·        Provide feed back and ensures ımprovement of agent information sharing systems.

·         Increase the agent efficiency by defining  system improvements/

·        Set up meetings with the operations on a regular base to gain input.

·        Sectoral research towards (automatization) processes to define which one works the best for Vodafone

What is it like to work at Vodafone? 

 Working at Vodafone is all about helping people feel ready to benefit from new technology, bring the future to even the most remote places and thinking about technology that doesn’t exist yet. Here at Vodafone, we do amazing things to empower everybody to be confidently connected, that could be anything from providing superfast network speed for smartphones to making people’s lives easier with mobile payment, streaming music & video and connecting devices through internet of things. 

 Vodafone is a place where you can bring your whole self to work as you start your career.

·       Analytical thinking

·       Strong people and team communication and coordination skills

·       Strong follow up skills and ability to work under pressure and challenging targets

·       Works effectively in changing environment

·       Excellent presentation skills (both powerpoint preparation and presentation to management)

·       Ability to analyze data and use related tools (Excel, Business Objects)

·       Customer focused

·       Ability to take personal accountability and ownership for key decisions and initiatives

·       Competence in working with the customer and service-oriented,