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İlan yayından kaldırılmıştır
İstanbul(Avr.), İstanbul(Asya)
İş Yerinde
İş Yerinde
Job Type
Full-Time
Position Level
Specialist
Department
Customer Relations
Customer Relations
Application Count
999+ application
Job Type
Full-Time
Position Level
Specialist
Application Count
999+ application
Department
Customer Relations
QUALIFICATIONS AND JOB DESCRIPTION
We are seeking a Customer Services Planning & Monitoring Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting Realtime Monitoring Manager of Vodafone Turkey.
The accountabilities of this role are:
- Following up the trends and news of local and international Call Center, making forecasts, analysis and reports of inbound and outbound calls, call contents and all the other Call Center’s traffics
- Monitors Contact Center Workload , skillsets , self care channels and digital channels
- Root cause analysis by using analytics tools (call increase reasons , repeat call , low service level )
- Generating alarms for taking precautions
- Tracking Service Level – AHT – staff deviation , etc. main KPI
- Analyzing intraday system problems and calculating what effect on Service KPIs
- Taking short-mid-long term precautions in terms of under/overstaffing
- Optimize agent utilization and control operational costs.
- Forecasting call volume of campaigns and sales related subscriber trends
- Come up with new ideas, look for opportunities proactively to develop further improvements.
İŞ TANIMI
What is it like to work at Vodafone?
Working at Vodafone is all about helping people feel ready to benefit from new technology, bring the future to even the most remote places and thinking about technology that doesn’t exist yet.
Here at Vodafone, we do amazing things to empower everybody to be confidently connected, that could be anything from providing superfast network speed for smartphones to making people’s lives easier with mobile payment, streaming music & video and connecting devices through internet of things.
Vodafone is a place where you can bring your whole self to work as you start your career.
Working at Vodafone is all about helping people feel ready to benefit from new technology, bring the future to even the most remote places and thinking about technology that doesn’t exist yet.
Here at Vodafone, we do amazing things to empower everybody to be confidently connected, that could be anything from providing superfast network speed for smartphones to making people’s lives easier with mobile payment, streaming music & video and connecting devices through internet of things.
Vodafone is a place where you can bring your whole self to work as you start your career.
- Graduate from Business Administration , Industrial Engineering , Economics or MIS
- At least 2 years experience
- Excellent Comment English
- Excellent command in MS Office Programs (sql and Excel VBA knowledge is an asset)
- A good knowledge of research is must
- Strong analytical and problem solving skills involving significant and detailed analysis / interpretation
Preferred Candidate
Less than 2 years of experience
Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate), Doctorate(Student), Doctorate(Graduate)
Planlama Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Planlama Uzmanı Planlama Uzmanı Maaşları Planlama Uzmanı Nasıl Olunur? Planlama Uzmanı Nedir? Planlama Uzmanı İş İlanları
Hakkımızda
About Vodafone: Every great brand stands for something and at Vodafone we exist to connect for a better future. At Vodafone, our people live the bran
Şirket Sayfasına GitŞirketin Aydınlatma Metni
Detaylı BilgiPlanlama Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Planlama Uzmanı Planlama Uzmanı Maaşları Planlama Uzmanı Nasıl Olunur? Planlama Uzmanı Nedir? Planlama Uzmanı İş İlanları