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Fixed Customer & Online Services Operation Spe.

Vodafone Telekomünikasyon A.Ş

İstanbul(Avr.), İstanbul(Asya)

İş Yerinde

İş Yerinde

Çalışma Şekli

Tam Zamanlı

Pozisyon Seviyesi

Uzman

Departman

Teknoloji

Teknoloji

Başvuru Sayısı

208 başvuru

Çalışma Şekli

Tam Zamanlı

Pozisyon Seviyesi

Uzman

Başvuru Sayısı

208 başvuru

Departman

Teknoloji

Kariyer Image

GENEL NİTELİKLER VE İŞ TANIMI

What is it like to work at Vodafone? 
 
Working at Vodafone is all about helping people feel ready to benefit from new technology, bring the future to even the most remote places and thinking about technology that doesn’t exist yet. 
 
Here at Vodafone, we do amazing things to empower everybody to be confidently connected, that could be anything from providing superfast network speed for smartphones to making people’s lives easier with mobile payment, streaming music & video and connecting devices through internet of things. 
 
Vodafone is a place where you can bring your whole self to work as you start your career.
 
  • Engineering diploma preferably 2 or 4 year graduate.
  • Significant experience in CRM order management  operations
  • Significant experience in relational DB operations
  • Significant experience in Windows and UNIX Operating system
  • Experience in UNIX shell scripting and PL/SQL
  • Military service should be completed for male candidate


İŞ TANIMI

We are seeking a Fixed Customer & Online Services Operation. Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to Fixed Customer&Online Services Operation Manager of  Vodafone Turkey.
  • Be an role model as service management  for all team ,help and assist for their requirement .
  • Day-to-Day Operational Activities of Emptor  & web order management system
  • Customer experience oriented focus to daily ticket resolution with rootcause analysis and permanent solution
  • Accountable for system performance, including quality capture and assessment and also taking necessary actions
  • Perform deep dive and  analysis of  troubleshooting in case of emergency or operational needs
  • Analysing the root cause of the incidents, and propose process improvements
  • Responsible to solve cases in KPI for escalated incident and jira tickets
  • Perform periodic maintenance processes and works according to business requirements 
  • Regular security monitoring to identify any possible intrusions
  • Familiar with KPI based  monitoring and working model
  • To analyse  technical specifications for the integration of new services
  • Focus on problem management and resolve the problem with strong root cause analysis
  • Prepare handover guidance document in case that is  need for L0 and L1 teams
  • Define and design backup architecture, which includes OS, DB, Application and Logs.
  • Perform service  management (initiating, planning ,execution and  monitoring ) on Consumer and Business unit  services such as:
  • Experience and good knowledge on provisioning  TR 69 Middleware ,Ftth, DSL,ADSL,XDSL long running Telecom processes 
  • Good Knowledge on .Net,webservice and hangfire consepts .
  • MS SQL knowledge is mandatory . Manage and drive the  reconciliation process witihin IT department .Engage with Finance team and  make sure  the data quality is accurate by Turk Telekom,Turkcell and external operators.
  • Keeping systems and fixed online services  within the minimum service failure time 
  • Monitor & Alert - monitor assigned environments , technical assets and/or services for behavior or performance outside of standards or SLAs. Alert appropriate team (per process) when a threshold has been reached or a change/failure has occurred. Provide advice and guidance to others in monitoring and analysis of assets, systems and services
  • CRM order management is highly preferred both with  Emptor and web order experience.
  • Prepare service and system KPI ,report and publish results with agreed target.

Aday Kriterleri

En çok 10 yıl tecrübeli
Üniversite(Mezun), Yüksek Lisans(Öğrenci), Yüksek Lisans(Mezun), Doktora(Öğrenci), Doktora(Mezun)

Operasyon Sorumlusu pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Operasyon Sorumlusu Operasyon Sorumlusu Maaşları Operasyon Sorumlusu Nasıl Olunur? Operasyon Sorumlusu Nedir? Operasyon Sorumlusu İş İlanları
Hakkımızda

About Vodafone: Every great brand stands for something and at Vodafone we exist to connect for a better future. At Vodafone, our people live the bran

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Operasyon Sorumlusu pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Operasyon Sorumlusu Operasyon Sorumlusu Maaşları Operasyon Sorumlusu Nasıl Olunur? Operasyon Sorumlusu Nedir? Operasyon Sorumlusu İş İlanları