GENEL NİTELİKLER VE İŞ TANIMI
What is it like to work at Vodafone?
Working at Vodafone is all about helping people feel ready to benefit from new technology, bring the future to even the most remote places and thinking about technology that doesn’t exist yet.
Here at Vodafone, we do amazing things to empower everybody to be confidently connected, that could be anything from providing superfast network speed for smartphones to making people’s lives easier with mobile payment, streaming music & video and connecting devices through internet of things.
Vodafone is a place where you can bring your whole self to work as you start your career.
- Engineering diploma preferably 2 or 4 year graduate.
- Significant experience in CRM order management operations
- Significant experience in relational DB operations
- Significant experience in Windows and UNIX Operating system
- Experience in UNIX shell scripting and PL/SQL
- Military service should be completed for male candidate
İŞ TANIMI
We are seeking a Fixed Customer & Online Services Operation. Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to Fixed Customer&Online Services Operation Manager of Vodafone Turkey.
- Be an role model as service management for all team ,help and assist for their requirement .
- Day-to-Day Operational Activities of Emptor & web order management system
- Customer experience oriented focus to daily ticket resolution with rootcause analysis and permanent solution
- Accountable for system performance, including quality capture and assessment and also taking necessary actions
- Perform deep dive and analysis of troubleshooting in case of emergency or operational needs
- Analysing the root cause of the incidents, and propose process improvements
- Responsible to solve cases in KPI for escalated incident and jira tickets
- Perform periodic maintenance processes and works according to business requirements
- Regular security monitoring to identify any possible intrusions
- Familiar with KPI based monitoring and working model
- To analyse technical specifications for the integration of new services
- Focus on problem management and resolve the problem with strong root cause analysis
- Prepare handover guidance document in case that is need for L0 and L1 teams
- Define and design backup architecture, which includes OS, DB, Application and Logs.
- Perform service management (initiating, planning ,execution and monitoring ) on Consumer and Business unit services such as:
- Experience and good knowledge on provisioning TR 69 Middleware ,Ftth, DSL,ADSL,XDSL long running Telecom processes
- Good Knowledge on .Net,webservice and hangfire consepts .
- MS SQL knowledge is mandatory . Manage and drive the reconciliation process witihin IT department .Engage with Finance team and make sure the data quality is accurate by Turk Telekom,Turkcell and external operators.
- Keeping systems and fixed online services within the minimum service failure time
- Monitor & Alert - monitor assigned environments , technical assets and/or services for behavior or performance outside of standards or SLAs. Alert appropriate team (per process) when a threshold has been reached or a change/failure has occurred. Provide advice and guidance to others in monitoring and analysis of assets, systems and services
- CRM order management is highly preferred both with Emptor and web order experience.
- Prepare service and system KPI ,report and publish results with agreed target.