Fixed Customer&Online Services Operations Sp.

Vodafone Telekomünikasyon A.Ş.

RESPONSIBILITIES:

The main responsibility of the role is to provide operational activities and support for Customer&Online Services Management. He/she will responsible keeping  up and running uninterruptedly on a 7/24 hour basis, keeping system and services outage duration in minimum levels.  

Key Skills Required:

•    Understanding logic and metholdigies og openshift and kubernetes paltform
•    Strong background in Server administarions for Linux unix platforms
•    Undestanding of concept for devops (CI, CD, etc.)
•    Knowledge of software development methodologies and processes to trouble shoot issue
•    Knowledge and deep understanding for postman,camunda BPM  and Kibana elastic search
•    Experience with CI\CD tools (Bamboo, Jenkins etc)
•    Understanding of Jhipster ,bitbucket Jankins and bitbucket
•    Understanding logic of RabbitMq 
•    Experience with script writing bash or korn shell
•    Experience with monitoring tools e.g AppDyanmics and Harness
•    Experience with container orchestration (docker, etc)
•    Experience in micro webservice
•    Knowledge of database and database administration Postgress and  Mongo DB
•    Keeping systems and fixed online services  within the minimum service failure time 
•    Be an role model for all team help and assist for their requirement .
•    Day-to-Day Operational Activities of Emptor  & web order management system
•    Customer experince oriented focus to daily ticket resolution with rootcause analysis and permanent solution
•    Accountable for system performance, including quality capture and assessment and also taking necessary actions
•    Perform deep dive and  analysis of  troubleshooting in case of emergency or operational needs
•    Analysing the root cause of the incidents, and propose process improvements
•    Responsible to solve cases in KPI for escalated incident and jira and service Desk tickets
•    Perform periodic maintenance processes and works according to business requirements 
•    Regular security monitoring to identify any possible intrusions
•    Familiar with KPI based  monitoring and working model
•    To analyse  technical specifications for the integration of new services
•    Focus on problem management and resolve the problem with strong root cause analysis
•    Prepare handover guidance document in case that is  need for L0 and L1 teams
•    Define and design backup architecture, which includes OS, DB, Application and Logs.
•    Perform service  management (initiating, planning ,execution and  monitoring ) on Consumer and Business unit  services such as:
•    Good to have  knowledge on TR 69 Middleware ,Ftth, Dsl,Xdsl,Telecom processes  and digital online services
•    Good Knowledge on .Net,webservice and hangfire  concepts 
•    CRM order management is highly preferred both with  Emptor and order fulfilment  experience.
•    Prepare service and system KPI ,report and publish results with agreed target.

QUALIFICATIONS:

•    Bachelor’s degree from Computer Science, Electronics / Telecommunications and other related fields.
•    New graduated or max +2 years experience
•    Significant experience in CRM order management  operations
•    Significant experience in relational DB operations
•    Significant experience in windows Operating system