IT Service Operation & Excellence Center Spe.

Vodafone Telekomünikasyon A.Ş.

We are seeking a IT Service Operation & Excellence Center Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to  IT Service Monitoring & Ops. Manager of  Vodafone Turkey.

The accountabilities of this role are:

• 7/24 Operational Support ITIL Process
• Change Management Responsibilities (Operating process of IT Change Management; Following up.)
• Event Management Responsibilities (Following the incidents the scope of IT. Reporting.)
• Problem Management Responsibilities (Recording the service outage and starting the process of post-mortem to find root causes. Following up.)
• Availability Management Responsibilities  (Recording the service outage )
• Audit Management Responsibilities (Following the incidents the scope of IT. Reporting.)
• Improvement responsibilities of ITIL Process

What is it like to work at Vodafone? 

Working at Vodafone is all about helping people feel ready to benefit from new technology, bring the future to even the most remote places and thinking about technology that doesn’t exist yet. 

Here at Vodafone, we do amazing things to empower everybody to be confidently connected, that could be anything from providing superfast network speed for smartphones to making people’s lives easier with mobile payment, streaming music & video and connecting devices through internet of things. 

Vodafone is a place where you can bring your whole self to work as you start your career.

• Experience on Monitoring and Event Management (ITIL) 
• Experience on Oracle and MSSQL Databases
• Experience  on Unix knowledge
• Experience on Oracle Sql knowledge
• Good ITIL knowledge
• GSM network knowledge
• At Least intermediate in English
• At least 2 years experience.
• Associate or Degree in Computer, Electronics, Telecommunications, Management Information Systems, Mathematical, Programming, Industrial and related Information Technologies.
• Coordination and organization ability, teamwork approach