Provisioning Operations Senior Specialist

Vodafone Telekomünikasyon A.Ş.

We are seeking a Provisioning Operations Senior Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to  Provisioning Manager of  Vodafone Turkey.

The accountabilities of this role are:

• To ensure the successful ongoing operation and coordination of related Provisioning Services.
• As a service owner, to have end to end ownership of the Vodafone customer experience, the quality of service performance and the processes supporting the product/service.
• Responsible of daily operational activities and availibility of systems.
• Investigating problems, finding root cause of the problems.
• Deployment of new products and services.
• Implementing change management processes and user requests.
• Periodic monitoring of systems for performance bottlenecks.
• Performance tuning of applications to ensure business needs and agreed SLAs are met.
• Responsible for reporting to stakeholders on product performance and supplier/partner performance.
• Incident and error handling for application errors.
• Ownership of capacity planning to secure availability and performance of the platforms and systems against forecasted growth and demand

What is it like to work at Vodafone? 

Working at Vodafone is all about helping people feel ready to benefit from new technology, bring the future to even the most remote places and thinking about technology that doesn’t exist yet. 

Here at Vodafone, we do amazing things to empower everybody to be confidently connected, that could be anything from providing superfast network speed for smartphones to making people’s lives easier with mobile payment, streaming music & video and connecting devices through internet of things. 

Vodafone is a place where you can bring your whole self to work as you start your career.

• Bachelor’s degree from Computer, Electronics and other related fields.
• High level of expertise in service incident handling and troubleshooting
• Good knowledge of statistical Analysis (distribution analysis, correlation, variance) 
• Good command of English.
• Significant experience in using SQL , PL/SQL .
• Significant experience in UNIX and shell scripting.
• Basic knowledge of Oracle database administration.
• Ability to use analytical, network security, network monitoring, and administration software programs.
• Ability to work in flexible work hours under pressure and tight deadlines.
• Ability to use RPA,UC4 and HPOO automation tools knowledge and experience at least 3 year.