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Speech Analytics Specialist
Vodafone Telekomünikasyon A.Ş

İstanbul(Avr.), İstanbul(Asya)

İş Yerinde

Çalışma Şekli

Tam Zamanlı

Pozisyon Seviyesi

Uzman

Departman

Teknoloji

Başvuru Sayısı

356 başvuru

Çalışma Şekli

Tam Zamanlı

Pozisyon Seviyesi

Uzman

Başvuru Sayısı

356 başvuru

Departman

Teknoloji

GENEL NİTELİKLER VE İŞ TANIMI

What is it like to work at Vodafone?

Working at Vodafone is all about helping people feel ready to benefit from new technology, bring the future to even the most remote places and thinking about technology that doesn’t exist yet.

Here at Vodafone, we do amazing things to empower everybody to be confidently connected, that could be anything from providing superfast network speed for smartphones to making people’s lives easier with mobile payment, streaming music & video and connecting devices through internet of things.

Vodafone is a place where you can bring your whole self to work as you start your career.

Minimum Bachelor’s Degree
Strong analytical and problem solving skills involving significant and detailed analysis / interpretation
Excellent command in MS Office Programs especially in Excel
Experience of working with large volumes of data.
Strong ability in planning, reporting and analysing
Proactive, result oriented
Strong communication skill
Well know Call Center KPI’ s
No military obligation for male candidates

İŞ TANIMI

We are seeking a Speech Analytics Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to Customer Insight Manager of Vodafone Turkey.

Be Responsible for Speech Analytic analysis. Track and analyse all Cops KPI
Challenge how effectively Cops strategy is deployed by use of Speech Analytics identifying areas of inefficiency or ineffectiveness
Formulate a business problems and translate this into an actionable analytic plan
Create adhoc reports as requested by management.
Continuously track the performance of the callcenter inline with strategies,
Utilize speech analysis to maximize revenue, reduce costs and improve efficiencies while improving overall customer experience for call center channel,
Day-to-day responsibilities include: Collaboratively working with a team to develop search/category queries, Analyze recorded audio and audio-based data for critical insight, trends, and patterns, conduct root-cause analysis, and deliver findings with recommendations for ongoing.
Listen the audio, identify relevant phrases and words that can be included in search and category queries.
Creation and/or maintenance of search and category queries ensuring optimal results.