Voice Services Delivery&Support Specialist

Vodafone Telekomünikasyon A.Ş.

We are seeking a Voice Services Delivery&Support Speciailist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to Voice Services Delivery&Support Manager of Vodafone Turkey. 

The accountabilities of this role are:

• Accountable for resolving corporate customer incidents&requests occurred on VFNET Voice Core Network Infrastructure within agreed KPI’s 
• To make root cause analysis and ensure permanent solutions for each ticket 
• Accountable for managing and operating all customer voice network devices to ensure best service quality level defined in KPI’s
  
• To inform and escalate core network infrastructure problems to third level teams 
• Accountable for designing, planning, implementing and operating of the big corporate customer’s voice network 
• To work at customer side in case of urgent customer problems if necessary 
• To implement security policy rules defined in VFNET security policy to customer voice network devices To make periodical security audits of them 
• High Level & Low Level design of the complex voice customer projects 
•  Configuring Acme & Genband Session Border Controllers 
• Accountable for making advanced Voice Configurations of Customer Projects
• Accountable for planning, designing and implementing necessary configurations in order to have new capabilities or service improvements 
• Accountable for visiting customers before starting complex projects in order to make accurate planning and design 
• To take over the operation responsibility from Project Delivery team after the completion of the project
• Accountable for following new technologies in order to reach best service level and quality 
• To take initiative to make new design If a design problem is realized during the fault management process. To trigger sales executive in order to start new processes 
• Accountable for providing optimum network design in order to fit customer needs and service quality KPI’s 
• In collaboration with data & security teams, to draft a secure network policy for data and voice customer devices

What is it like to work at Vodafone? 

 Working at Vodafone is all about helping people feel ready to benefit from new technology, bring the future to even the most remote places and thinking about technology that doesn’t exist yet. Here at Vodafone, we do amazing things to empower everybody to be confidently connected, that could be anything from providing superfast network speed for smartphones to making people’s lives easier with mobile payment, streaming music & video and connecting devices through internet of things. 

 Vodafone is a place where you can bring your whole self to work as you start your career.

• Degree qualified in Engineering discipline preferably Telecommunication, Electronics, Electricity or Computer Science 
• At least 1 year hands on experience in Internet Service Provider’s related departments 
•  Good understanding of Voip Technologies 
•  Good understanding of PSTN Technologies (ISDN PRI, Q931 signallig) 
•  Good understanding of SIP Protocol 
• Minimum 1 year hands on experience of Audiocodes, Quintum, Cisco Voice Gateways 
•  Hands on experience of SBC and Softswitch management 
•  Good understanding of IP network technologies 
• Certification or accreditation in CCNA/CVOICE/CCVP