İş Yerinde
İş Yerinde
Full-Time
New starter
Technology
Technology
199 application
Full-Time
New starter
199 application
Technology
Fixed Voice Operation Management
• Accountable for resolving corporate customer incidents&requests occurred on VFNET Voice Core Network Infrastructure within agreed KPI’s
• Accountable for ensuring high level of customer satisfaction within the Level2 fixed voice customer operations
• Fault Management of customer voice networks
• To provide periodical trainings to Level1 teams
• To be in collaboration with third party vendors, partners and other Telecom operators
• To ensure to provide their service level (availability, ASR, NER) within agreed KPI’s. To ensure to have their configuration backups periodically.
• Accountable for coordinating field support team for customer incidents and to ensure this operation within agreed KPI’s
• Accountable for visiting customers after the voice related customer complaints in order to present resolution plan and following the whole process until to have permanent solution
• Accountable for ensuring and implementing security policy rules defined in VFNET security policy to customer voice devices. To make periodical security controls of the devices
• Accountable for working with the third level voice team in case of core voice related problems
Voice Installation and Provisioning Management
• High Level & Low Level Design of voice customer projects
• Accountable for defining voice customer network installation standards and configuration procedures
• Configuring VFNET Session Border Controllers in order to provision customer projects
• Managing of the voice customer installation processes such as; customer CPE configuration, call tests with customer IT departments, PBX integration test with vendors, etc.
• To make security policy controls for new voice projects
• To take over the operation responsibility from Project Delivery team after the completion of the project
• Accountable for ensuring accurate Configuration Item Database and making periodical checks
Voice Product & Solution Management
• Planning, designing and implementing voice related services & products in order to have new services, capabilities or service improvements
• Pre-analyzing of customer voice infrastructures especially for special and big projects working with presales and sales teams
• Visiting customers with sales & pre-sales teams in order to make accurate voice planning and designing
Customer Voice Network Planning
• Accountable for analyzing of customer voice infrastructures especially for special and big projects. Planning, designing and implementing necessary configurations in order to have new capabilities or service improvements
• Accountable for visiting customers before starting complex projects in order to make accurate planning, designing. Implementing of the planned customer voice network design
Competency / Performance Drivers
• Fluent in English
• Excellent Problem Solving Skills
• Result Oriented
• Customer Support Operations Management Skills
• Partner & Eco-System Management Skills
• Process Improvement & Optimization
• Planning and Organization Management Skills
• Advance Troubleshooting Skills
• Advance Communication Skills
• Analytical Thinking
• Energetic & Motivated & Enthusiastic Towards Learning
• Having Strong Interpersonal Communication skills
Technical / Professional Expertise
Qualifications
• Degree qualified in Engineering discipline preferably Telecommunication, Electronics, Electricity or Computer Science
Knowledge of specific
• Minimum 1 year relevant telecom experience
• Minimum 1 year hands on experience in Voice Network Operations
• Minimum 1 year hand on experience of Audiocodes, Quintum, Cisco voice gateway and Softswitch&SBC management
• Good Understanding of Fixed & Mobile Telephony Services and Products
• Good Understanding of Voice Network Protocols & Technologies (SIP, Q931, ISUP, PSTN, Cloud PBX, etc)
• Good understanding of IP Network Technologies
• Certification or accreditation in CCNA/CCNA Voice/CCNA Collaboration
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